15: Dean Trempelas, Helpt
dnsUNFILTERED11 Nov 2024

15: Dean Trempelas, Helpt

In this episode, DNSFilter's Partner Evangelist, Mikey Pruitt dives into an engaging conversation with Dean Trempelas, MSP expert and leader at Helpt. Together, they explore the MSP landscape, the changing role of customer experience in retention, and how MSPs can avoid becoming just another face in a commoditized industry. ‪Dean shares insights on his unconventional entry into the MSP field, Helpt's unique service approach, and why understanding the end user's experience matters more than traditional service metrics. He draws surprising parallels between MSPs and the food service industry, underscoring the importance of consistency and tailored client support.

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Avsnitt(55)

55: Thr3at Hunt3r, Brian Hein

55: Thr3at Hunt3r, Brian Hein

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54: What is GTM Engineering? Ben Holley

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53: Unlock Your AI, Jiquan Ngiam

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52: Everybody's a Target, Noel Bradford

52: Everybody's a Target, Noel Bradford

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51: AI Governance, Kuba Szarmach

51: AI Governance, Kuba Szarmach

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50: DrZeroTrust, Dr. Chase Cunningham

50: DrZeroTrust, Dr. Chase Cunningham

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49: LLM Friendly, Vincent Roberts

49: LLM Friendly, Vincent Roberts

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48: Dark Arts of BGP, Brian Wilson

48: Dark Arts of BGP, Brian Wilson

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