Conversational AI for the Intelligent Workplace with Gillian McCann - TWiML Talk #167

In this episode I'm joined by Gillian McCann, Head of Cloud Engineering and AI at Workgrid Software. In our conversation, which focuses on Workgrid’s use of cloud-based AI services, Gillian details some of the underlying systems that make Workgrid tick, their engineering pipeline & how they build high quality systems that incorporate external APIs and her view on factors that contribute to misunderstandings and impatience on the part of users of AI-based products.