How Korean Air pivoted to new ways of working and customer expectations in travel

How Korean Air pivoted to new ways of working and customer expectations in travel

The Covid-19 pandemic impacted many businesses, but the airline industry was perhaps one of the most affected. With travel bans that took place almost overnight, travel and transportation companies had to rethink and restrategize their business plans. In this episode, Theo chats with Kenneth Chang, Executive Vice President and Chief Marketing Officer at Korean Air, on how a business of 53 years had to pivot from its traditional ways to navigate the pandemic. Chang takes us through the challenges the airline faced, and how they leveraged technology to support quick decision-making that enabled the business to pivot quickly in turbulent times, taking advantage of the new opportunities presented to them during the pandemic. As a leader with foresight, Chang also shares how he instilled change management from an organizational viewpoint, building trust among employees. Keeping to the company's environmental values, we hear about the airline's green initiative, and how they are bringing in more fuel-efficient planes, steering away from the 'bigger is better' mindset. But one of the most exciting things to look out for in the company's digital transformation journey is in the way they are looking to leverage the large pool of customer data, analyzing them to improve customer service. From building an app that gets employees their meals on time, to one that can help passengers track their luggage in transit, listen in to find out how the airline is innovating as it prepares for the future of travel in this post-pandemic season.

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The future of vaccine development in Indonesia with Bio Farma

The future of vaccine development in Indonesia with Bio Farma

This week, we hear from Soleh Ayubi, Chief Transformation Digital Officer at Bio Farma, one of Indonesia's largest biotechnology companies that has been responsible for the acquisition and distributio...

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Getting ready for Retail's Big Show and Beyond

No matter what the world has thrown at the retail industry, National Retail Federation (NRF) has been there to guide and provide breakthrough insights to anyone and everyone in the retail sector. As t...

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Efficiency Engineering with Cloud FinOps at Target

Efficiency Engineering with Cloud FinOps at Target

Target has been one of the leading innovators in the retail industry and not surprisingly is also one of the early adopters of cloud FinOps discipline through its Efficiency Engineering team. As such,...

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Improving customer service to deliver uninterrupted connectivity to Indonesians

Improving customer service to deliver uninterrupted connectivity to Indonesians

In this episode, Theo speaks to Hendra Gunawan, Chief Technology Officer at My Republic, who talks us through MyRepublic's expansion across Indonesia, in its goal to become the second biggest fibre ne...

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The Transformation Debrief: How Botify is Transforming SEO with AI

The Transformation Debrief: How Botify is Transforming SEO with AI

To deliver for its customers, Botify continues to reinvent how companies perform SEO. From those early days of the manual indexing of websites to the eras of keyword stuffing and anchor links, Botify ...

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The Transformation Debrief: Smarter Insurance on the Cloud with CNA

The Transformation Debrief: Smarter Insurance on the Cloud with CNA

CNA has a 120-year history of providing property and casualty insurance for U.S. customers. It turned to Google Cloud to modernize its analytics, consolidate data management, and deliver better decisi...

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Reinventing the Fan Experience with Major League Baseball

Reinventing the Fan Experience with Major League Baseball

Baseball is a game that can be enjoyed in a variety of ways. Some fans, like season ticket holders, primarily engage by attending live games at the stadium. For others, the game is ubiquitous on their...

10 Okt 202230min

Delivering Production Ready Industry Solutions with Google Cloud

Delivering Production Ready Industry Solutions with Google Cloud

Organizations are driving the complete transformation of their business by inventing new ways to accomplish their objectives using the cloud, from making core processes more efficient to improving how...

4 Okt 202233min

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