#24. Neil covers his top 10 antipatterns for Scrum roles in Dynamics 365 projects.

An antipattern looks like a good idea to a situation you were facing but wasn’t the best option when you look back on it. Antipatterns are traps that we want to help others avoid.

Here are Neil's top ten antipatterns for Scrum roles:

  1. Uncommitted product owner. If your senior project stakeholder is too senior, they usually won’t have the availability required to be a committed product owner. Find someone in the next level of the organisation and backfill their job so they can be a full-time product owner for your Dynamics 365 project.
  2. Committee of product owners. This antipattern often occurs when we’re implementing Microsoft Business Applications across several divisions. Don’t settle for a committee of product owners from the different divisions. Find one single product owner they can all trust. Otherwise you’ll get pulled in lots of directions.
  3. Overdriving product owner. Often product owners with a background in sales leadership use motivation techniques, such as setting stretch targets, that often don’t work with developers. Use their enthusiasm, vision and communications skills, but watch out for them becoming a backlog troll.
  4. Learn-as-you-go product owner. Most product owners in a Dynamics 365 project have never been a product owner before might never have worked on a project before. For the sake of your team, your users and your organisation you deserve product owner training, to read widely about product ownership and to work closely with your scrum master for coaching on the product owner responsibilities.
  5. Part-time scrum master. World-class sports teams don’t expect one of the players to coach the team. Great scrum masters might be able to coach two, possibly even three teams, but it’s a full-time role that shouldn’t be handed to one of your developers.
  6. Combined product owner and scrum master. The goals of the product owner and scrum master can occasional come into conflict. If the product owner wants to push the team hard to meet a release deadline but the scrum master wants to preserve a sustainable pace. Keep the roles separate to balance that natural tension and avoid a conflict of interest.
  7. Scrum monster. Every scrum master is familiar with the rules in the Scrum guide. And they’re familiar with agile software development technical practices. Great scrum masters know when to bend the rules, and how to make the most of situations when your team can’t follow the rules.
  8. Rookie scrum master. It can be hard for a lot of project managers to transition into the scrum master role. It requires a mindset sift into an agile way of thinking, and Neil recommends that project managers spend a year working in a scrum team before trying to coach the team as a scrum master.
  9. Sharing developers between projects. Sharing a developer between projects can appear to maximise their productivity, but it can drag down the throughput of the teams relying on that developer. If you can’t dedicate a developer to your Dynamics 365 project, then make mutually agreed commitments about when they will be available so that you can determine your capacit

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Have You Ever Fired a Client?

Have You Ever Fired a Client?

#58. I had to fire a client this week.I felt terrible that I wasn't able to help, yet relieved that I stuck to my approach and my principles.Listen in to find out what happened.Support the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

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Dynamics 365 for Talent with Ana Inés Urrutia de Souza

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#57. Join me with Ana Inés Urrutia de Souza, a Dynamics 365 HR consultant at FourVision and a rising star in our Power Platform community. Ana shares the story behind the amazing Dynamics 365 for Talent application her team deployed at Centria, in Lima, Peru.Ana came from an HR administrator role and today is an HR application functional consultant at FourVision.Ana's project team created a Dynamics 365 for Talent companion app using Power Apps to enhance the recruiting process at Centria.HR departments and their applications are often treated as a cost to the organisation.This is slowly changing but sometimes HR professionals could do more to improve how they are perceived.COVID-19 has presented HR professionals with an opportunity to lead their company's culture.It took a small team of just three people to build the Power App.Part-way through the project, the client asked for robotic process automation (RPA) to help improve the efficiency of their HR processes.At the end of the project, Microsoft announced that Dynamics 365 for Talent was being deprecated.The client wasn't happy, of course, but they are able to use Talent Attract and Onboard until 2022.The upside of Microsoft's changing product strategies is that Microsoft partners have become more flexible in their thinking and approaches. Configuring Dynamics 365 for Talent was relatively easy. The hardest part of the project was integrating the Power App with SAP, which involved a dependency on another team.The project's success was assisted by Ana's HR career background which helped her empathise with her stakeholders.There was very open and transparent communication between the project team and its stakeholders that built trust.A third factor that contributed to the app's success was the confidence and leadership of the HR general manager (who had been Ana's former co-worker).Connect with AnaLinkedIn: Ana Inés Urrutia de SouzaBlog: AnaInesUrrutia.comTwitter: @AnaInesUrrutiaSupport the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

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Dynamics Con 2020 with Molly Fuschel

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#56. The biggest online community event of the year, Dynamics Con 2020, is just around the corner: Wednesday 9 to Thursday 10 September. I'm joined in this special episode by a special guest to discuss this special event -- the event's director, Molly Fuschel.You can register for free today at DynamicsCon.com.I'm presenting "Tell Me a Story", which will be packed with proven practices for managing your Dynamics 365 or Power Apps product backlog. My session is 9am US Central Time, Wednesday 9 September.I'll be available during and after my session to answer your questions and hang out with Amazing App builders. I hope to see you there.Support the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

2 Sep 202031min

Estimating How Much and How Long

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#55. In this second episode on estimating Microsoft Business Applications we answer your financial sponsor's two favourite questions:How long is it going to take?How much is it going to cost?If you're a Dynamics 365 or Power Platform project manager, business analyst, solution architect, pre-sales consultant, developer, or in business development, you'll find out how to answer those key questions in this in-depth episode.For full show notes and transcript, visit https://customery.com/004Check out part 1, Estimating Power Platform and Dynamics 365 applications, to discover more about forecasting how long it's going to take and how much it's going to cost.To join my free Agile Foundations for Microsoft Business Apps mini-course, visit https://customery.com/foundations.Support the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

24 Aug 202022min

Lives Lived Well with Dani Kahil

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#54. I'm joined by Dani Kahil, Microsoft Business Applications practice lead at Empired, who shares the story behind one of his client projects, Lives Lived Well.How the Lives Lived Well CRM project started with a review of the high-level requirementsAdopting Scrum gradually during the course of the projectThe benefit of having a scrum master (or a project manager) who is familiar with ScrumDani's advice for Microsoft customers who are new to the product owner roleUsing a blend of partner and customer resourcesChallenges they had switching from Voice of the Customer to FormsProGoing live as the COVID-19 pandemic hit AustraliaPitching an agile approach to prospective clientsUsing Azure DevOps for product backlog management and managing test casesDani's requirements mastering and solution envisioning peer groupThe Amazing App show's first review on PodchaserShow ContactsDani Kahil on LinkedInEmpiredLives Lived WellCustomery Academy students: Luis Guzman and Matt BaumShow ResourcesDani Kahil's blogDani Kahil's Mastering Solution Envisioning peer groupScrum for Microsoft Business AppsAmazing Applications show on PodchaserSupport the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

30 Juli 202041min

Estimating Dynamics 365 and Power Platform Applications

Estimating Dynamics 365 and Power Platform Applications

#53. If you're building Microsoft Dynamics 365, Power Apps, Power BI, Power Automate or Power Virtual Agent applications, when and how should you be estimating your requirements, releases and applications? Check out part 2, Estimating how long and how much, to discover more about forecasting how long it's going to take and how much it's going to cost.For full show notes and transcription, visit: https://customery.com/002We need to estimate our requirements for two reasons: time and moneyWe don't always need to estimate our applications, but exceptions are rareAccuracy and precision are different thingsEstimation is not a one-time activity and should be repeatedAre we estimating effort or complexity or something else?Ideal time, story points and t-shirt sizesMy recommended estimation unitsSupport the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

14 Juli 202028min

15 Industry Leaders Share Their Business Apps Career Advice

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#52. For this special episode, I asked 15 industry leaders how they were coping with the coronavirus restrictions and what advice they'd give to their younger selves if their career was affected by the impacts of an economic recession.James PhillipsSarah CritchleyKathrine HogsethNeil ParkhurstMohamed MostafaElaiza BenitezDian TaylorLeon TribeFrieda MaherDalia RaphaelAndrew BibbyLisa CrosbieCedrick HolmesDavid KoharAndrew WelchSupport the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

18 Juni 20201h 16min

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#51. Welcome to the new Amazing Apps show. This episode is a bonus episode for previous subscribers of the Scrum Dynamics podcast explaining the reasons behind the name change and gives you a sneak preview of the new theme music.Support the showCONNECT🌏 Amazing Apps website🟦 Customery on LinkedIn🟦 Neil Benson on LinkedIn MY ONLINE COURSES🚀 Agile Foundations for Microsoft Business Apps 🏉 Scrum for Microsoft Business Apps 📐 Estimating Business Apps Keep experimenting 🧪-Neil

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