Digital Contact Centre Platform (DCCP) with Sree Yeggina

Digital Contact Centre Platform (DCCP) with Sree Yeggina

FULL SHOW NOTES https://podcast.nz365guy.com/427 Sree Chandana Yeggina shares her background in the technology industry and her journey to her current role at Microsoft, including her work with Dynamics 365 and enabling partners and field sellers to understand the value and accelerate their opportunities. What is Dynamics 365 and how does it fit into Microsoft’s overall strategy? Sree shares her thoughts on the future of the Digital Contact Center Platform and the importance ...

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Why Most AI Projects Fail to Deliver ROI

Why Most AI Projects Fail to Deliver ROI

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode reframes how leaders should approach generative AI, with insights from Justin Trombold. Instead of chasing use...

22 Feb 31min

AI Adoption: From “No Thanks” to Power Users

AI Adoption: From “No Thanks” to Power Users

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM AI enablement is a change problem, not a tech problem. In this episode, Molly Rupert-Sullivan breaks down how to support th...

18 Feb 23min

From Prompts to Goals: How AI Now Writes Full Documents

From Prompts to Goals: How AI Now Writes Full Documents

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode tracks how Manbhawan Prasad and the Word team are evolving Copilot from simple prompt-based help to goal-based ...

16 Feb 27min

Stop Chasing OKRs: Solve the Real Business Puzzle

Stop Chasing OKRs: Solve the Real Business Puzzle

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode challenges goal-driven thinking in an AI-enabled world through a conversation with Radhika Dutt. The discussio...

15 Feb 33min

Building Copilot Habits That Actually Stick

Building Copilot Habits That Actually Stick

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Amelia Hernandez Osorio explores practical ways organisations can build lasting Copilot habits, strengthen internal communi...

11 Feb 24min

AI Risks You’re Ignoring and How to Fix Them

AI Risks You’re Ignoring and How to Fix Them

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Craig Taylor shares practical, real‑world guidance on cybersecurity, AI risks, and behaviour change inside organisations. H...

8 Feb 32min

Your AI Intern: Unlocking Daily Productivity with Copilot

Your AI Intern: Unlocking Daily Productivity with Copilot

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM In this episode, Edine Olijve-Watkinson explores practical ways Microsoft 365 Copilot, Loop, Planner and emerging AI agents...

4 Feb 17min

AI Agents in 2026: Govern Without Slowing Innovation

AI Agents in 2026: Govern Without Slowing Innovation

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM A focused conversation on why AI agents will define 2026, how governance must evolve, and the practical skills business and...

2 Feb 36min

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