Emotional Labour and The Kingdom Smile
Cult Hackers3 Aug 2021

Emotional Labour and The Kingdom Smile

Having to be happy for the benefit of others is one example of emotional labour. Cabin crew, sales assistants and carers are all expected to regulate their emotions to provide the right experience for the customer. But what about High Control Groups? Wearing a Kingdom smile and being happy was a requirement for Dad as a Jehovah's Witnesses - and is replicated in other groups. Is this the ultimate in emotional labour?

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Research Paper

Korczynski, M. (2003). Communities of coping: Collective emotional labour in service work. Organization, 10(1), 55-79.

https://www.researchgate.net/publication/247747517_Communities_of_Coping_Collective_Emotional_Labor_in_Service_Work

The Managed Heart by Arlie Hochschild

  • Publisher ‏ : ‎ University of California Press; 3rd edition (13 April 2012)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 339 pages
  • ISBN-10 ‏ : ‎ 0520272943
  • ISBN-13 ‏ : ‎ 978-0520272941

Avsnitt(278)

Ep 6. Inaccurate Biopics

Ep 6. Inaccurate Biopics

The Crown, Selma, The Imitation Game - all based upon true events and people. How accurate should they be? Does it matter if they make stuff up. Celine and and Stephen dig into this question in this week's episode of What Should I Think About..

1 Dec 202051min

EP. 5 Dungeons and Dragons

EP. 5 Dungeons and Dragons

A banned game in his youth, Stephen explores why fundamentalist Christians feared D&D, and then Celine patiently explains how to play to the confused and slightly grumpy dad.

24 Nov 202059min

Ep.4 Old but problematic

Ep.4 Old but problematic

"That's woman thinking!" What should we think about old films that contain what we would now see as problematic themes or scenes? Stephen enjoys pointing out some problems in some of Celine's favourites - "Seven brides for seven brothers" and "Calamity Jane", and they both consider "The Al Jolson Story" and the visceral effect it had on them.

18 Nov 202027min

Ep.3 The Star Trek Holodeck

Ep.3 The Star Trek Holodeck

Celine and Stephen are alarmed at the safety record of the Holodeck on numerous iterations of Star Trek as well as wondering what we should think about the apparent regularity of holograms achieving consciousness, and the casual way this astonishing phenomenon is treated.

17 Nov 202041min

Ep.2 Ancient Aliens

Ep.2 Ancient Aliens

What should we think about theories about ancient aliens and the TV show that's one of Stephen's guilty pleasures. Celine gets Stephen to reveal his early dalliance with fringe theories and the day he met some of the Ancient Alien dudes.

17 Nov 202034min

Ep.1 People in cults

Ep.1 People in cults

Celine and Stephen ask what should we think about people who are members of a cult? Are cult members especially gullible? How do cults use psychology to manipulate their members? Stephen also shares his own experience in being raised as a Jehovah's Witness.

17 Nov 20201h 7min

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