Mailchimp CEO Rania Succar on culture, acquisitions, and how big 'small business' really is

Mailchimp CEO Rania Succar on culture, acquisitions, and how big 'small business' really is

Today, I’m talking to Intuit Mailchimp CEO Rania Succar, who took over as CEO in 2022 after a pretty rough patch in the company’s history. In 2021, Intuit acquired the company, and the very next year, co-founder Ben Chestnut stepped down after telling employees that he thought introducing themselves with pronouns in meetings did more harm than good. After that, Rania took over. This is a pretty huge culture change, especially as Mailchimp became more integrated with Intuit. It was also a big challenge for a new leader who came in from the outside. You’ll hear us talk about that transition a lot. Rania and I also got into the weeds of making decisions, which is very Decoder. And, of course, we had to talk about generative AI, which is a big part of the Mailchimp road map. This was a really fun conversation with some honestly scary ideas in it — and it’s all about email. Links: Mailchimp employees have complained about inequality for years — The Verge Mailchimp Employees Are Fuming Over $12 Billion Deal — Business Insider Did this email cost Mailchimp's billionaire CEO his job? — Platformer Mailchimp is shutting down TinyLetter — The Verge TinyLetter, in memoriam — The Verge Did Mailchimp censor J.D. Vance? — Mother Jones Hackers breached Mailchimp to phish cryptocurrency wallets — The Verge Boring, mundane businesses have an exhilarating, viral life on TikTok — The Verge Transcript: https://www.theverge.com/e/23879556 Credits: Decoder is a production of The Verge, and part of the Vox Media Podcast Network. Today’s episode was produced by Kate Cox and Nick Statt and was edited by Callie Wright. Our supervising producer is Liam James. The Decoder music is by Breakmaster Cylinder. Learn more about your ad choices. Visit podcastchoices.com/adchoices

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 Recode Decode: Kayak co-founder Paul English

Recode Decode: Kayak co-founder Paul English

Tracy Kidder and Paul English, the author and subject of "A Truck Full of Money: One Man's Quest to Recover From Great Success," talk with Recode's Kara Swisher about English's dual life as a tech entrepreneur and philanthropist. English co-founded Kayak and, after selling it to Priceline, started another travel company called Lola. For Kidder, "Truck" is a return to tech several decades after his seminal book "The Soul of a New Machine." They discuss the challenges faced by entrepreneurs, the future of technologies like artificial intelligence and whether some forms of mental illness can be good for a tech CEO. Learn more about your ad choices. Visit podcastchoices.com/adchoices

14 Nov 201649min

Recode Decode: U.S. Chief Data Scientist DJ Patil

Recode Decode: U.S. Chief Data Scientist DJ Patil

DJ Patil, America's first Chief Data Scientist, talks about his nearly two years in the White House’s Office of Science and Technology Policy, working on initiatives around health care and policing. Patil grew up in Silicon Valley, and has worked at Skype, LinkedIn and eBay; he says that techies in the private sector should consider a "tour of duty" in the government to be one of their civic duties. He says opening up the vast amounts of data collected by government agencies can make everyone better-off — as long as personal data like health records can be properly secured. Learn more about your ad choices. Visit podcastchoices.com/adchoices

7 Nov 20161h 2min

 Recode Decode: How does tech fix its diversity problem?

Recode Decode: How does tech fix its diversity problem?

On this special bonus episode of Recode Decode, we look back at our past guests' most insightful comments about diversity in tech and media. Interviewees including Chamath Palihapitiya, Samantha Bee and Dick Costolo explain why discrimination based on sex, age and ethnicity are so common, and what might be done to fix the problem. You can find the full interviews excerpted in this show at Recode.net/Podcasts or in the podcast feeds for Recode Decode and Recode Media. Learn more about your ad choices. Visit podcastchoices.com/adchoices

2 Nov 201644min

Recode Decode: Dennis Crowley and Jeff Glueck, co-founder and CEO, Foursquare

Recode Decode: Dennis Crowley and Jeff Glueck, co-founder and CEO, Foursquare

Foursquare co-founder Dennis Crowley and CEO Jeff Glueck talk with Recode's Kara Swisher about how the location intelligence company is generating sellable data for partners like Apple, Uber and Twitter based on its users' check-ins. Glueck, who took over as CEO for Crowley in January 2015, compares the company's new business model to "Robin Hood" because it simultaneously helps small businesses and charges the big ones. The two also discuss where they'd like to see location tech go, including the idea of a talking virtual assistant — similar to Scarlett Johansson's character Samantha from the movie "Her" — that speaks to you like a friend and recommends new places to go. Learn more about your ad choices. Visit podcastchoices.com/adchoices

31 Okt 201649min

Recode Decode: Ted Leonsis, Founder, Revolution Growth

Recode Decode: Ted Leonsis, Founder, Revolution Growth

Revolution Growth founder and partner Ted Leonsis talks with Recode's Kara Swisher about being a longtime executive at AOL and how the company changed dramatically when it merged with Time Warner in 2000. Leonsis says AOL correctly anticipated the social nature of the internet, but left several windows open for Google to beat it at its own game. After the merger, it had to turn its energies toward defending Time Warner's legacy businesses and missed still more opportunities. He also discusses his majority ownership of several sports teams, including the NBA's Washington Wizards and the NHL's Washington Capitals, and why he thinks Vice's cable channel Viceland is "the biggest con ever." Learn more about your ad choices. Visit podcastchoices.com/adchoices

26 Okt 20161h 1min

Recode Decode: 'Mr. Robot' creator Sam Esmail

Recode Decode: 'Mr. Robot' creator Sam Esmail

"Mr. Robot" creator Sam Esmail talks with Recode's Kara Swisher about his hit TV show, whose star Rami Malek recently won an Emmy for Outstanding Lead Actor in a drama. Esmail says he grew up loving both movies and technology, and was disappointed by Hollywood's seeming inability to portray hackers in TV shows and movies authentically. The secret to the success of 'Mr. Robot,' he says, is that he's more interested in the complex humanity of both the characters and the people who make technology, rather than the tech itself. He also discusses how platforms like Netflix and Amazon have shaped his line of work and explains why he's interested in working in several mediums, such as video games and virtual reality, simultaneously. Learn more about your ad choices. Visit podcastchoices.com/adchoices

24 Okt 201649min

Recode Decode: Secretary of Commerce Penny Pritzker

Recode Decode: Secretary of Commerce Penny Pritzker

U.S. Secretary of Commerce Penny Pritzker talks with Recode's Kara Swisher about cooperation between government and the tech industry and the new challenges of the digital economy. Secretary Pritzker says artificial intelligence will upend many jobs, but the solution is to focus on retraining workers for new industries like cybersecurity, where American companies have hundreds of thousands of open positions. She also explains the recent battle over the Commerce Department's oversight of the internet and why handing over that oversight to the international nonprofit ICANN was the best way to protect the open web. Learn more about your ad choices. Visit podcastchoices.com/adchoices

19 Okt 201637min

 Recode Decode: Ashton Kutcher

Recode Decode: Ashton Kutcher

Actor, producer and investor Ashton Kutcher talks with Recode's Kara Swisher about his life as both a TV star and a tech obsessive. Kutcher, who starred in shows like "Two and a Half Men" and "That '70s Show," has invested over the past five years in companies like Uber, Airbnb and Square. But he passed on Snapchat — twice — because he hated the app's design and feared what would happen when it got hacked. He's currently starring in the Netflix sitcom "The Ranch," and says denying the rise of digital media platforms in Hollywood is like denying climate change. Learn more about your ad choices. Visit podcastchoices.com/adchoices

17 Okt 201659min

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