Mailchimp CEO Rania Succar on culture, acquisitions, and how big 'small business' really is

Mailchimp CEO Rania Succar on culture, acquisitions, and how big 'small business' really is

Today, I’m talking to Intuit Mailchimp CEO Rania Succar, who took over as CEO in 2022 after a pretty rough patch in the company’s history. In 2021, Intuit acquired the company, and the very next year, co-founder Ben Chestnut stepped down after telling employees that he thought introducing themselves with pronouns in meetings did more harm than good. After that, Rania took over. This is a pretty huge culture change, especially as Mailchimp became more integrated with Intuit. It was also a big challenge for a new leader who came in from the outside. You’ll hear us talk about that transition a lot. Rania and I also got into the weeds of making decisions, which is very Decoder. And, of course, we had to talk about generative AI, which is a big part of the Mailchimp road map. This was a really fun conversation with some honestly scary ideas in it — and it’s all about email. Links: Mailchimp employees have complained about inequality for years — The Verge Mailchimp Employees Are Fuming Over $12 Billion Deal — Business Insider Did this email cost Mailchimp's billionaire CEO his job? — Platformer Mailchimp is shutting down TinyLetter — The Verge TinyLetter, in memoriam — The Verge Did Mailchimp censor J.D. Vance? — Mother Jones Hackers breached Mailchimp to phish cryptocurrency wallets — The Verge Boring, mundane businesses have an exhilarating, viral life on TikTok — The Verge Transcript: https://www.theverge.com/e/23879556 Credits: Decoder is a production of The Verge, and part of the Vox Media Podcast Network. Today’s episode was produced by Kate Cox and Nick Statt and was edited by Callie Wright. Our supervising producer is Liam James. The Decoder music is by Breakmaster Cylinder. Learn more about your ad choices. Visit podcastchoices.com/adchoices

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Heleo CEO Rufus Griscom talks with Peter Kafka about trying to build a "BuzzFeed for brains" that can distribute Big Ideas to the broader Internet. He also discusses the founding of his two previous startups, Nerve.com (which sold to IAC) and Babble (which sold to Disney), and why big media companies may be losing interest in star writers. Learn more about your ad choices. Visit podcastchoices.com/adchoices

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Recode Decode: Niccolo de Masi, Glu CEO

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Recode Decode: Ev Williams, Medium CEO

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Recode Decode: Jeremy Stoppelman, Yelp CEO

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Yelp CEO Jeremy Stoppelman talks with Kara Swisher about spending a decade at the helm of the local-recommendations site, and the new challenges posed by private companies that can out-raise the public Yelp. He also explains why he thinks quasi-competitor Google has ?lost its mind.? Later on: Kara Swisher and Lauren Goode don virtual reality headsets that are powered by smartphones and talk about the inevitable dystopian future. Learn more about your ad choices. Visit podcastchoices.com/adchoices

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Recode Decode: Katie Nolan, Fox Sports TV Host

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17 Dec 201523min

Recode Decode: Marc Lore, Jet.com CEO

Recode Decode: Marc Lore, Jet.com CEO

Jet.com CEO Marc Lore talks with Re/code's Senior Commerce Editor Jason Del Rey about trying to build a new e-commerce giant when rival Amazon has a 20-year lead. Also: Why is Jet.com raising so much money? Later on: Kara Swisher, Lauren Goode and special guest Ina Fried discuss "The Hunchback of Cupertino," Apple's new iPhone battery case. Learn more about your ad choices. Visit podcastchoices.com/adchoices

14 Dec 201545min

Recode Decode: Brian Rolapp, NFL Media Czar

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The NFL's media czar Brian Rolapp talks with Peter Kafka about why Internet companies might (or might not) get the rights to a soon-to-be-auctioned set of games. They also discuss what makes live sports different from other forms of TV and the impact of fantasy sports on the game. Learn more about your ad choices. Visit podcastchoices.com/adchoices

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Former Twitter CEO Dick Costolo sits down with Kara Swisher to talk about what he's doing next, what he thinks of Twitter's future under Jack Dorsey and why men often fail to "do diversity." Later, Lauren Goode wheels in to Kara's desk to answer readers' questions about "hoverboards." Learn more about your ad choices. Visit podcastchoices.com/adchoices

7 Dec 201555min

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