Mailchimp CEO Rania Succar on culture, acquisitions, and how big 'small business' really is

Mailchimp CEO Rania Succar on culture, acquisitions, and how big 'small business' really is

Today, I’m talking to Intuit Mailchimp CEO Rania Succar, who took over as CEO in 2022 after a pretty rough patch in the company’s history. In 2021, Intuit acquired the company, and the very next year, co-founder Ben Chestnut stepped down after telling employees that he thought introducing themselves with pronouns in meetings did more harm than good. After that, Rania took over. This is a pretty huge culture change, especially as Mailchimp became more integrated with Intuit. It was also a big challenge for a new leader who came in from the outside. You’ll hear us talk about that transition a lot. Rania and I also got into the weeds of making decisions, which is very Decoder. And, of course, we had to talk about generative AI, which is a big part of the Mailchimp road map. This was a really fun conversation with some honestly scary ideas in it — and it’s all about email. Links: Mailchimp employees have complained about inequality for years — The Verge Mailchimp Employees Are Fuming Over $12 Billion Deal — Business Insider Did this email cost Mailchimp's billionaire CEO his job? — Platformer Mailchimp is shutting down TinyLetter — The Verge TinyLetter, in memoriam — The Verge Did Mailchimp censor J.D. Vance? — Mother Jones Hackers breached Mailchimp to phish cryptocurrency wallets — The Verge Boring, mundane businesses have an exhilarating, viral life on TikTok — The Verge Transcript: https://www.theverge.com/e/23879556 Credits: Decoder is a production of The Verge, and part of the Vox Media Podcast Network. Today’s episode was produced by Kate Cox and Nick Statt and was edited by Callie Wright. Our supervising producer is Liam James. The Decoder music is by Breakmaster Cylinder. Learn more about your ad choices. Visit podcastchoices.com/adchoices

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Recode Decode: How 'Dear Evan Hansen' brought social media to Broadway

Recode Decode: How 'Dear Evan Hansen' brought social media to Broadway

Stacey Mindich and Steven Levenson, the producer and book writer of "Dear Evan Hansen," talk with Recode's Kara Swisher about how the hit Broadway musical depicts the current state of social media and isolation. The show centers on a socially anxious teenager who tells a big lie about a dead classmate, and Levenson says it asks a question that's just as potent in the real world: Through the internet, can something fake turn into something real? Mindich talks about how the story of "Dear Evan Hansen" evolved to speak to multiple generations and how its creators have reached an ardent base of fans online, some of whose faces are now a literal part of the show. They also discuss the post-"Hamilton" era on Broadway, where technologically-minded events like "The Encounter" are rubbing shoulders with old-school live theater. Learn more about your ad choices. Visit podcastchoices.com/adchoices

1 Maj 20171h 7min

Recode Decode: Mike Judge, Thomas Middleditch, Kumail Nanijani and more

Recode Decode: Mike Judge, Thomas Middleditch, Kumail Nanijani and more

The creators and most of the cast of HBO's 'Silicon Valley' talk with Recode's Kara Swisher in this live interview, recorded in San Francisco after the premiere of the first two episodes of Season Four. Executive Producer Mike Judge talks about the challenge of staying relevant and topical when the show is written and filmed so far ahead of when it airs; star Thomas Middleditch, who plays Pied Piper founder Richard Hendricks, says the past year has made him apprehensive about privacy, data collection and social media algorithms; and costar Amanda Crew, who plays venture capitalist Monica Hall, talks about investing in real tech companies with female founders. Also: Kumail Nanjiani, who plays Dinesh Chugtai, begs for free Apple products. Learn more about your ad choices. Visit podcastchoices.com/adchoices

26 Apr 201749min

Recode Decode: Matt Ross, actor/director

Recode Decode: Matt Ross, actor/director

Actor Matt Ross talks with Recode’s Kara Swisher about playing Hooli CEO Gavin Belson on HBO’s “Silicon Valley,” which just started its fourth season. Ross, who previously played Alby Grant on “Big Love,” says he tries to make the antagonists he plays sympathetic and sincere, even in a goofy comedy like “Silicon Valley.” He also talks about his first film, “Captain Fantastic,” which was nominated for an Academy Award and a Golden Globe, and the balance between tech companies and Hollywood, as Amazon and Netflix bid for top film and TV talent. That competition has been great for outsiders getting their stories told, but Ross wonders: What happens if the new money goes away? Learn more about your ad choices. Visit podcastchoices.com/adchoices

24 Apr 20171h 5min

Recode Decode: Steve Hilton, CEO, Crowdpac

Recode Decode: Steve Hilton, CEO, Crowdpac

Crowdpac CEO Steve Hilton talks with Recode’s Kara Swisher about how his website is making it easier for anyone to explore running for office and to collect donations for political causes and campaigns. Hilton, a former advisor to British Prime Minister David Cameron, says the need to raise money “underpins a huge proportion of what’s wrong with politics,” and wants more diverse voices in the fray. A supporter of both Brexit and candidate Trump, he says the U.S. president needs to stop listening to Republicans in Congress and focus on “positive populism” — meaning solutions to the anxiety over jobs and the economic growth that helped Trump beat Hillary Clinton. Learn more about your ad choices. Visit podcastchoices.com/adchoices

19 Apr 20171h 5min

Recode Decode: Rep. Ro Khanna

Recode Decode: Rep. Ro Khanna

Congressman Ro Khanna talks with Recode's Kara Swisher and Tony Romm about why the people who have benefitted most from technology have a civic duty to give back to their country. Rep. Khanna's district, CA-17, covers several major Silicon Valley companies, including Apple, Intel, Yahoo and eBay, and he calls on the people creating "wealth and success" to help others succeed, including their own workers. Khanna argues that net neutrality is a major issue in need of more attention, and calls FCC chairman Ajit Pai "one of the worst picks possible in government" and a mouthpiece for the telecom industry. He also discusses immigration reform, the transition to "21st century jobs" and why President Trump's tweets are so effective. Learn more about your ad choices. Visit podcastchoices.com/adchoices

17 Apr 20171h 11min

Recode Decode: Laura Weidman Powers, CEO, Code2040

Recode Decode: Laura Weidman Powers, CEO, Code2040

Code2040 CEO and co-founder Laura Weidman Powers talks with Recode's Kara Swisher about the mistakes employees and managers make when they talk about diversity and inclusion in the workplace. Companies need to make fundamental changes to how they hire and operate to be welcoming destinations for underrepresented minorities, Weidman says. She discusses the inherent flaws in most "unconscious bias" training and what Code2040 has done differently when it partners with tech companies, finding jobs for hundreds of black and latino students over the past five years. Learn more about your ad choices. Visit podcastchoices.com/adchoices

12 Apr 201747min

Recode Decode: Bijan Sabet, general partner, Spark Capital

Recode Decode: Bijan Sabet, general partner, Spark Capital

Spark Capital General Partner Bijan Sabet talks with Recode’s Kara Swisher about being a venture capitalist based on the East Coast, and how he became an early investor in companies like Twitter, Tumblr and Cruise. Sabet also discusses why he has become more politically vocal under President Trump, and urges tech CEOs to follow the lead of their employees in speaking out; the answer on all sides, he says, is to let more voices be heard. Sabet also talks about the failure of the personal-drone company he backed, Lily; and the blunt truth about venture capital — even good VCs are wrong most of the time. Learn more about your ad choices. Visit podcastchoices.com/adchoices

10 Apr 201755min

Recode Decode: Nextdoor CEO Nirav Tolia talks about adversity and Uber CEO Travis Kalanick

Recode Decode: Nextdoor CEO Nirav Tolia talks about adversity and Uber CEO Travis Kalanick

Nextdoor CEO Nirav Tolia talks with Recode's Kurt Wagner about how he and his team built a social network for neighborhoods, with a focus on trust and privacy that forced the company to grow slower than most tech startups. Tolia was previously the CEO of Epinions, which after a merger became Shopping.com and sold to eBay. After a sports startup called Fanbase fizzled, Tolia was challenged by Benchmark's Bill Gurley to try again, and today Nextdoor is worth more than $1 billion. Having faced adversity and a public image problem of his own, he also shares some leadership advice for Uber CEO Travis Kalanick: Deal with your issues quickly. Learn more about your ad choices. Visit podcastchoices.com/adchoices

5 Apr 20171h 1min

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