How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision. You’ll learn: Chick-fil-A’s simple ingredients for great customer service The secret sauce for creating consistent customer service A simple tool to protect your company culture How to transfer your culture to new hires Sign up for The EntreLeadership Podcast Takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to each week’s episode: https://bit.ly/podcast-takeaways Support our sponsors: BELAY: https://bit.ly/33SwBlO Hite Digital: https://bit.ly/HiteDigital NetSuite: https://bit.ly/NetSuiteEntre Exodus 90: https://bit.ly/Exodus90Entre Kyro Digital: https://bit.ly/KyroDigital Links mentioned in the episode: The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi Learn more about EntreLeadership Events: EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries Learn more about EntreLeadership Coaching: Elite: https://bit.ly/EntreLeadershipElite Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching Workshops: https://bit.ly/EntreLeadershipWorkshops Weekly Report Tool: https://bit.ly/WeeklyReportTool Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq Learn more about your ad choices. Visit megaphone.fm/adchoices

Avsnitt(640)

Over 100 Years of Leadership Advice in 97 Minutes

Over 100 Years of Leadership Advice in 97 Minutes

🪑 Watch more episodes of Front Row Seat with Ken Coleman In this episode, Ken sits down with three leadership legends: John Maxwell, Patrick Lencioni and Dave Ramsey. Join the conversation to learn w...

18 Sep 20251h 39min

My Dad Doesn’t Trust Me to Make Decisions for the Business

My Dad Doesn’t Trust Me to Make Decisions for the Business

Today, we’ll hear about: A son frustrated with his dad’s way of thinking   A manager whose team is upset they didn’t receive profit sharing A business owner wondering what makes a good b...

15 Sep 202555min

I’m Nervous to Share My Financials With My Leadership Team

I’m Nervous to Share My Financials With My Leadership Team

Today, we’ll hear about: •             A businessman wondering if he should share his financials with his leadership team •             A butcher looking to increase cash flow in his business •    ...

8 Sep 202540min

My Employees Can’t Stand Each Other (It’s Driving Me Nuts)

My Employees Can’t Stand Each Other (It’s Driving Me Nuts)

Today, we’ll hear about: •             A business owner dealing with two employees who continually fight  •             A woman trying to protect her family from her bad business decision •        ...

1 Sep 202548min

Is It Okay to Go Into Debt for This?

Is It Okay to Go Into Debt for This?

Today, we’ll hear about: •             A business owner unsure if it’s the right time to purchase a building •             A father hoping to create a business his kids will want to join •         ...

25 Aug 202539min

My Employees Aren’t Happy With Their Raises

My Employees Aren’t Happy With Their Raises

Today, we’ll hear about: •       A leader who is unsure if he’s giving his team the right pay raises •       A man wondering about buying a business with a silent partner and employee he can’t fire ...

18 Aug 202555min

Our Business Is in the Red (Is It Time to Lay People Off?)

Our Business Is in the Red (Is It Time to Lay People Off?)

Today, we’ll hear about: •             A business owner considering potential layoffs due to declining revenue •             A leader struggling to talk to his team about their pay differences •   ...

11 Aug 202540min

We Made $1.2 Million, But Took Home Nothing

We Made $1.2 Million, But Took Home Nothing

Today, we’ll hear about: •             A woman whose niche business doesn’t make a profit •             A business owner considering adding commissions to her pay structure •             Dave Ramse...

4 Aug 202544min

Populärt inom Business & ekonomi

badfluence
framgangspodden
varvet
rss-jossan-nina
rss-borsens-finest
uppgang-och-fall
avanzapodden
fill-or-kill
rss-inga-dumma-fragor-om-pengar
24fragor
lastbilspodden
bathina-en-podcast
rss-dagen-med-di
rss-kort-lang-analyspodden-fran-di
svd-tech-brief
borsmorgon
rss-den-nya-ekonomin
kapitalet-en-podd-om-ekonomi
market-makers
montrosepodden