Dealing With Unhappy Team Members and Customers

Dealing With Unhappy Team Members and Customers

Today, we’ll hear from: • A business leader struggling to train and delegate to a team member • Leadership principles learned from extreme sports with Alison Levine • A house call dentist who feels guilty for making a profit • A small-business owner wanting advice on how to enforce a cancellation policy with grace Links mentioned in this episode: • The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast • Register for EntreLeadership Summit: https://bit.ly/3LRiZJH • Alison Levine’s website: https://bit.ly/3neLPf3 • On the Edge by Alison Levine: https://bit.ly/3oAEZkn • Start your free trial of EntreLeadership Elite: https://bit.ly/3tI2fN8 • Learn more about EntreLeadership’s Stages of Business: http://bit.ly/3yvdavv • Have a question for The EntreLeadership Podcast? Leave a voicemail at 844.944.1070, or submit your question for a chance to be on the show with Dave Ramsey: https://www.entreleadership.com/ask Take our listener survey and let us know what you think about The EntreLeadership Podcast being a caller-driven show. When you do, you’ll be entered to win a $100 gift card: http://bit.ly/40dV9hf Start growing in business and leadership with the EntreLeadership Newsletter. Sign up to receive tactical tools, advice and resources in your inbox every week: https://bit.ly/3IRWnsL Support our sponsors: • NetSuite: https://bit.ly/NetSuiteEntre • BELAY: https://bit.ly/351P9AE • Payority: https://bit.ly/3IaA5SK • Staples: https://staplesbusinessadvantage.com/ramsey Learn more about EntreLeadership Events: • EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit • EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries Learn more about EntreLeadership Coaching: • Elite: https://bit.ly/3tI2fN8 • Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups • Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching • Workshops: https://bit.ly/EntreLeadershipWorkshops Listen to all the Ramsey Network podcasts anytime, anywhere in our Ramsey Network app: https://apple.co/3eN8jNq Learn more about your ad choices: https://www.megaphone.fm/adchoices Ramsey Solutions Privacy Policy: https://www.ramseysolutions.com/company/policies/privacy-policy Learn more about your ad choices. Visit megaphone.fm/adchoices

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#171: Lisa Solomon—The Secrets of Innovation

#171: Lisa Solomon—The Secrets of Innovation

If you want to build a Steve Jobs-like environment, where innovation and creativity reign, cookie-cutter won’t cut it. Learn from management consulting expert Lisa Kay Solomon as she discusses how to ...

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#170: Dr. John Townsend—Fighting Entitlement at Work and at Home

#170: Dr. John Townsend—Fighting Entitlement at Work and at Home

If the attitude of entitlement is a disease, this week’s featured guest has the cure. Psychologist, leadership expert and best-selling author Dr. John Townsend joins us to share steps for leading thos...

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#169: Dr. Travis Bradberry—Magnifying Your Potential

#169: Dr. Travis Bradberry—Magnifying Your Potential

Emotions are the primary drivers of our behavior, and we’re all hard-wired to let them get the upper hand. So how do you deal with them? This week’s guest, Dr. Travis Bradberry, discusses how understa...

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#168: Kelly Leonard—Reversing “No, But" Thinking

#168: Kelly Leonard—Reversing “No, But" Thinking

Kelly Leonard, Executive Vice President of The Second City—the world’s premier comedy theater and school of improvisation—joins us to discuss how the skills used in improv can easily transfer to leade...

10 Okt 201654min

#167: Marcus Buckingham—Capitalizing on Your Personal Strengths

#167: Marcus Buckingham—Capitalizing on Your Personal Strengths

Researcher and business consultant Marcus Buckingham returns to talk about making the most of your God-given talents and how you can use them to contribute to others. The former senior researcher at t...

3 Okt 201658min

#166: Charles Duhigg—New Ways of Thinking About Productivity

#166: Charles Duhigg—New Ways of Thinking About Productivity

Pulitzer Prize-winning journalist and author Charles Duhigg returns to the podcast for a cutting-edge look at the science of productivity. He explains how we can improve at the things we do how and ho...

26 Sep 20161h 10min

#165: Robbie Kellman Baxter—Getting Your Customers to Stick

#165: Robbie Kellman Baxter—Getting Your Customers to Stick

In today’ economy, businesses that are winning create connections and community. And this week’s guest is going to share how to do exactly that. Robbie Kellman Baxter joins us to discuss the membershi...

19 Sep 201643min

#164: Carrie Wilkerson—Maximize Your Profits and Productivity

#164: Carrie Wilkerson—Maximize Your Profits and Productivity

Entrepreneur extraordinaire and best-selling author Carrie Wilkerson joins us to talk some personal-growth gold, including how to be successful without leaving those you love behind and how to handle ...

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