Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart -  Episode 75

Knowing Your Customer Sets You Free - Energy Queensland - Michael Dart - Episode 75

"Trust meanders into town on a tricylce, and leaves in a Formula 1 Ferrari"

Driven by a commitment to customer-centricity, Energy Queensland is undergoing a notable transformation. By engaging with local communities, collecting feedback from customers, and building that crucial trust, the organisation is making significant strides in addressing evolving customer needs for their diverse, vast and varied customer cohort of over 2.4 million. Michael Dart, GM of Customer shares how Energy Queensland is:

Focusing on service accessibility and inclusivity for all customers
Leveraging human centred design and cocreation in service design to better engage customers
Building avenues to better understand their customers to build trust and optimise CX Michael Dart, General Manager, Customer, Energy Queensland.

For more great insights head to www.PublicSectorNetwork.co

Avsnitt(100)

Determining & Detailing Your 2025 Strategic Plan - Episode 135

Determining & Detailing Your 2025 Strategic Plan - Episode 135

In this panel discussion, leaders from Colorado public sector sit down together and discuss what their priorities are in 2025 and beyond, and how to ensure they are successful. Heather Weir, Senior ...

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Moving Forward - An Update on NextGen Pay and HR for the Government of Canada - Episode 134

Moving Forward - An Update on NextGen Pay and HR for the Government of Canada - Episode 134

In this candid and compelling episode, Alex Benay and Karen Figuerola share an unfiltered look at the cultural and systemic issues behind Canada's HR and pay challenges—and the bold transformation und...

18 Maj 202520min

Journey from E-Government to Digital Government and Next Steps - Barry Lowry - Episode 133

Journey from E-Government to Digital Government and Next Steps - Barry Lowry - Episode 133

In this episode of Public Sector Podcast, Ireland's Government Chief Information Officer shares the country's journey from traditional e-government to a bold, citizen-centred digital transformation. W...

12 Maj 202521min

Ohio's Local Government: Challenges and Opportunities in Innovation and Technology - Kimberly Roy Wilson - Episode 132

Ohio's Local Government: Challenges and Opportunities in Innovation and Technology - Kimberly Roy Wilson - Episode 132

Join us in this insightful podcast as we sit down with Kimberly Roy Wilson, Commissioner, Information Technology & Services Division, City of Cleveland, to explore Ohio local government's challenges a...

7 Maj 202517min

AI and Data Analytics: Shaping the Future of Public Services - Ima Okonny - Episode 131

AI and Data Analytics: Shaping the Future of Public Services - Ima Okonny - Episode 131

In this episode, Ima Okonny, Chief Data Officer, Assistant Deputy Minister, Employment and Social Development Canada shares how one of Canada's largest federal departments is using data, AI, and innov...

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Maximizing the Impact of Technology, Data, and AI Applications - Sophia Mohr - Episode 130

Maximizing the Impact of Technology, Data, and AI Applications - Sophia Mohr - Episode 130

Join us in this insightful podcast as we sit down with Sophia Mohr, Chief Innovation and Technology Officer, Central Ohio Transit Authority, to explore how to maximize the impact of technology, data a...

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The 2025 Cyber Security Landscape in SA: Navigating the Year Ahead - Darren Van Sommeren - Episode 129

The 2025 Cyber Security Landscape in SA: Navigating the Year Ahead - Darren Van Sommeren - Episode 129

In this episode, Darren Van Sommeren discusses the future of cybersecurity in South Australia heading into 2025. He outlines the rise in sophisticated cyber threats, driven by geopolitical instability...

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Advancing SA's Defence Capabilities: Fostering a Vibrant Defence and Space Research and Innovation Ecosystem - Matt Opie -  Episode 128

Advancing SA's Defence Capabilities: Fostering a Vibrant Defence and Space Research and Innovation Ecosystem - Matt Opie - Episode 128

In this episode, we join Matt Opie in a deep dive into the future of defence innovation and workforce development in South Australia. This episode explores key defence and space sector priorities for ...

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