It's Time To Start Taking Radical Ownership of Your Customer Service Experience | Episode 143

It's Time To Start Taking Radical Ownership of Your Customer Service Experience | Episode 143

Let's be honest for a moment here: why do we sometimes care more about marketing to a potential new client, but then once we've secured their investment, we sometimes kind of stop caring as much?

How honest are we really about how well (or how poorly) we treat our customers? Where and how often are we taking accountability for the customer service experience within our own business(es)?

In this unsurprisingly SPICY episode of the BMS podcast, Danielle and Anianne get real af about the customer service experience and discuss simple yet game-changing approaches that can help build client trust and satisfaction that will last for years to come.

Quotes of the week:

"There's always something you can learn, even if you don't agree with that person's opinion of why a customer experience went south. "

- Danielle K. White, Founder, Owner, DKW Styling Salon®, Natural Beaded Rows™️, Big Money Stylist®

"I want to you think about these two questions: 1. Are you taking accountability for your customer service? 2. Are you providing a service that reflects the money that you're charging?"

-Ani Rivera, Lead Trainer, Director of Education, Natural Beaded Rows™️, Big Money Stylist®

==========================

Sit back, tune in, and get ready to LEVEL-UP your hair game for GOOD. This is the Big Money Stylist Podcast.

Avsnitt(261)

What's Your Story? | Episode 29

What's Your Story? | Episode 29

his week’s episode of the Big Money Stylist, the topic is Production, and inside of that the ladies have a conversation about stories – how to recognize when we are in a story that isn’t serving us, h...

4 Sep 201830min

Embrace Your Flaws | Episode 28

Embrace Your Flaws | Episode 28

The beautiful Big Money Stylist ladies discuss how to embrace your perceived flaws and turn them into strengths. For Big Money Stylist, we go over the following formula each month: Week #1: Power Wee...

28 Aug 201836min

The Art of Collision | Episode 27

The Art of Collision | Episode 27

Coach Ani leads Danielle and Coach Val in a conversation of Protection in this week’s episode, specifically on the topic of Course Correction via the ofttimes misunderstood Art of Collision. For Big ...

21 Aug 201843min

Profit: It's More Than Dollars and Cents | Episode 26

Profit: It's More Than Dollars and Cents | Episode 26

Coach Ani and Coach Val, lead trainers for BMS and NBR, respectively, open up and get vulnerable in this week’s conversation around the topic of Profit, reminding the listeners that there’s so much mo...

14 Aug 201835min

Doing the Work | Episode 25

Doing the Work | Episode 25

Coach Val and Coach Ani highlight the topic of Production in this week’s episode of the Big Money Stylist podcast. For Big Money Stylist, we go over the following formula each month: Week #1: Power W...

7 Aug 201835min

Vulnerability: The Highly Underrated Superpower | Episode 24

Vulnerability: The Highly Underrated Superpower | Episode 24

Known for their stoic demeanor, the three dynamic ladies are back this week discussing the topic of vulnerability, which they agree hasn't always been their strong suit. In this episode, Danielle, Val...

31 Juli 201834min

It Begins and Ends With You | Episode 23

It Begins and Ends With You | Episode 23

Danielle, Val, and Ani have a conversation around the topic of Protection in this week’s episode of the Big Money Stylist podcast. For Big Money Stylist, we go over the following formula each month: ...

24 Juli 201830min

Step By Step | Episode 22

Step By Step | Episode 22

The powerhouse trio is back in the studio this week with a conversation around the topic of Production. Danielle, Val, and Ani discuss how they've seen many artists try to skip the steps necessary for...

10 Juli 201839min

Populärt inom Business & ekonomi

framgangspodden
badfluence
varvet
rss-jossan-nina
svd-tech-brief
rss-borsens-finest
rss-svart-marknad
uppgang-och-fall
avanzapodden
bathina-en-podcast
rss-dagen-med-di
lastbilspodden
fill-or-kill
rss-inga-dumma-fragor-om-pengar
tabberaset
rss-kort-lang-analyspodden-fran-di
borsmorgon
24fragor
rikatillsammans-om-privatekonomi-rikedom-i-livet
montrosepodden