It's Time To Start Taking Radical Ownership of Your Customer Service Experience | Episode 143

It's Time To Start Taking Radical Ownership of Your Customer Service Experience | Episode 143

Let's be honest for a moment here: why do we sometimes care more about marketing to a potential new client, but then once we've secured their investment, we sometimes kind of stop caring as much?

How honest are we really about how well (or how poorly) we treat our customers? Where and how often are we taking accountability for the customer service experience within our own business(es)?

In this unsurprisingly SPICY episode of the BMS podcast, Danielle and Anianne get real af about the customer service experience and discuss simple yet game-changing approaches that can help build client trust and satisfaction that will last for years to come.

Quotes of the week:

"There's always something you can learn, even if you don't agree with that person's opinion of why a customer experience went south. "

- Danielle K. White, Founder, Owner, DKW Styling Salon®, Natural Beaded Rows™️, Big Money Stylist®

"I want to you think about these two questions: 1. Are you taking accountability for your customer service? 2. Are you providing a service that reflects the money that you're charging?"

-Ani Rivera, Lead Trainer, Director of Education, Natural Beaded Rows™️, Big Money Stylist®

==========================

Sit back, tune in, and get ready to LEVEL-UP your hair game for GOOD. This is the Big Money Stylist Podcast.

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Embracing Change and Finding Balance: A Journey of Growth and Transformation | Episode 197

Embracing Change and Finding Balance: A Journey of Growth and Transformation | Episode 197

In this inspiring episode, join Danielle as she dives into the personal journey of Bre Gentry, a successful hairstylist and salon owner. Bre shares her story of starting her salon at a young age, navi...

8 Aug 202353min

Mastering Social Media and Standing Out in an Oversaturated Market | Episode 196

Mastering Social Media and Standing Out in an Oversaturated Market | Episode 196

Welcome to the Big Money Stylist Podcast with your host, Danielle K White!  In this episode, Danielle is joined by DKW Styling Salon Artist Katherine Raynor as they dive into the topic of how the rise...

25 Juli 202322min

The Entrepreneurial Spirit: Courtney's New Adventure | Episode 195

The Entrepreneurial Spirit: Courtney's New Adventure | Episode 195

In life, we often find ourselves standing at the crossroads of comfort and growth. It's natural to feel the tug of familiarity and the security of the known. But what if we told you that by taking a d...

6 Juni 202329min

How Setting Boundaries Elevates Your Career | Episode 194

How Setting Boundaries Elevates Your Career | Episode 194

Welcome to The Big Money Stylist Podcast!   This week, Danielle welcomes Licensed NBR® Artist, Cat Barco to the studio.   Join them as they dive into the importance of setting boundaries and prioritiz...

23 Maj 202324min

Bit By The Growth Bug | Episode 193

Bit By The Growth Bug | Episode 193

On today's episode of the Big Money Stylist Podcast, your host, Danielle K. White welcomes Licensed NBR® Artist Denise Rangel to the studio! Today, we're diving deep into the topic of limiting beliefs...

16 Maj 202319min

Always Keep Growing | Episode 192

Always Keep Growing | Episode 192

On this episode of the BMS® Podcast, Danielle welcomes NBR® Educator Julia Ward onto the show!   Letting go….   That is the biggest struggle that we ALL have to face at some point or another.   That i...

18 Apr 202328min

Creating Space & Letting Go | Episode 191

Creating Space & Letting Go | Episode 191

On this episode of the BMS® Podcast, Courtney welcomes Licensed Artist Shanna W. onto the show!   When you look back on the last few years, what did your life look like?    Were you able to travel? Sp...

11 Apr 202335min

Red Flag Clients and Boundaries | Episode 190

Red Flag Clients and Boundaries | Episode 190

On this week's episode of the Big Money Stylist Podcast, Danielle welcomes back Coach Kiki Tobar & Coach Sarah Stephenson where we are talking about real life behind the chair!    The goal of this sho...

4 Apr 202326min

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