Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Send a text By studying customer behavior, The Coffee Bean and Tea Leaf noticed the impact its baristas and brew crew had on building customer relationships and improving loyalty. Leveraging this insight, the brand is focusing their personalization efforts at the store-level. As part of this focus, The Coffee Bean and Tea Leaf recently launched their newest customer loyalty initiative — Discovery Pass. The program helps new Coffee Bean Rewards members try more menu products with discounts spr...

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Loyalty360 Loyalty Live | Sukumar Muthya, Ansira

Loyalty360 Loyalty Live | Sukumar Muthya, Ansira

Send a text Ansira is an independent, global marketing technology and services company with clients across B2B, B2C, and B2B2C industries that leverage the company’s suite of proprietary technology pl...

30 Apr 202426min

Rodney Strong: Sustainability Efforts Engage Consumers and Cultivate Emotional Loyalty

Rodney Strong: Sustainability Efforts Engage Consumers and Cultivate Emotional Loyalty

Send a text Rodney Strong Vineyards was founded in 1959 when Rodney Strong chose Sonoma County in California as the ideal place to produce some of the best-known wines in the world. Three decades afte...

29 Apr 202421min

Lowe’s Home Improvement: A Tiered Rewards Program Designed To Engage DIYers and Attract Millennials

Lowe’s Home Improvement: A Tiered Rewards Program Designed To Engage DIYers and Attract Millennials

Send a text From its humble beginnings as a hardware store in a small North Carolina town, Lowe’s grew to become one of the largest home improvement retailers in the world. The company counts nearly 3...

24 Apr 202423min

Loyalty Live: TCS on Leveraging Customer Data Platforms in Support of Loyalty Program Efforts

Loyalty Live: TCS on Leveraging Customer Data Platforms in Support of Loyalty Program Efforts

Send a text As brand marketers seek to comprehensively understand and use the customer data they’ve collected, one of the first considerations centers on integrating a customer data platform (CDP) int...

19 Mars 202429min

The Coca-Cola Company: Brand Refreshes Global Campaign Leveraging AI and Social Media

The Coca-Cola Company: Brand Refreshes Global Campaign Leveraging AI and Social Media

Send a text The Coca-Cola Company’s global initiative, the ‘Best Coke Ever?’ debate, is using artificial intelligence (AI) to create a truly unique experience for consumers and Coca-Cola fans. One of ...

18 Mars 202412min

Loyalty360 Loyalty Live | Patricia Camden and Michael Anders, EY

Loyalty360 Loyalty Live | Patricia Camden and Michael Anders, EY

Send a text As today’s brands continue to seek ways to improve their customer loyalty programs, marketers and loyalty professionals are challenged to provide enhanced experiences and authentic persona...

12 Mars 202420min

Melting Pot: Inspiring and Cultivating Emotional Loyalty with Customers

Melting Pot: Inspiring and Cultivating Emotional Loyalty with Customers

Send a text The first Melting Pot restaurant, established in 1975 by businessmen Bruce Knoechel and Roy Nelson in Maitland, FL, offered a simple menu of only three items — Swiss cheese fondue, beef fo...

11 Mars 202424min

CVS Pharmacy: Evolving Customer Loyalty Programs and Creating a More Convenient Customer Experience

CVS Pharmacy: Evolving Customer Loyalty Programs and Creating a More Convenient Customer Experience

Send a text In 1963, Consumer Value Stores was founded in Lowell, MA, providing customers with health and beauty products. The company name changed to CVS by the end of its first year in business, and...

6 Mars 202429min

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