Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Send a text By studying customer behavior, The Coffee Bean and Tea Leaf noticed the impact its baristas and brew crew had on building customer relationships and improving loyalty. Leveraging this insight, the brand is focusing their personalization efforts at the store-level. As part of this focus, The Coffee Bean and Tea Leaf recently launched their newest customer loyalty initiative — Discovery Pass. The program helps new Coffee Bean Rewards members try more menu products with discounts spr...

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Loyalty360 Loyalty Live | Joe Pino, Clutch

Loyalty360 Loyalty Live | Joe Pino, Clutch

Send a text Loyalty360's Mark Johnson interviews Joe Pino, Clutch, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

22 Mars 202217min

Newk's Eatery Fast-Casual Restaurants Launches New Loyalty Program to Further Enhance Customer Experience

Newk's Eatery Fast-Casual Restaurants Launches New Loyalty Program to Further Enhance Customer Experience

Send a text Denise Pedini is the Senior Vice-President of Guest Experience at Newk's Eatery, a fast-casual restaurant with over 100 locations in 14 states. Loyalty360 CEO Mark Johnson met with Pedini ...

21 Mars 202221min

Loyalty360 Loyalty Live | John Nash, Redpoint

Loyalty360 Loyalty Live | John Nash, Redpoint

Send a text Loyalty360's Mark Johnson interviews John Nash, Redpoint, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

8 Mars 202221min

Insomnia Cookies Delivers Sweet Loyalty Program for its Best Customers

Insomnia Cookies Delivers Sweet Loyalty Program for its Best Customers

Send a text When it comes to late night snacks, it is hard to beat a fresh, warm cookie. Started by a college student in a dorm room in 2003, Insomnia Cookies is now baking and delivering cookies acro...

7 Mars 202225min

Wyndham Hotels & Resorts Partners with Bakkt, Enhancing Wyndham Rewards

Wyndham Hotels & Resorts Partners with Bakkt, Enhancing Wyndham Rewards

Send a text Known for its generous rewards program, Wyndham Hotels & Resorts is beloved by everyday travelers worldwide. With partnerships top of mind for many brands in search of a competitive edge, ...

23 Feb 202210min

Loyalty360 Loyalty Live | Susan Frech, Vesta

Loyalty360 Loyalty Live | Susan Frech, Vesta

Send a text Loyalty360's Mark Johnson interviews Susan Frech, Vesta, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

22 Feb 202212min

Loyalty360 Loyalty Live | Ramya Murali and Michael O’Brien, Deloitte

Loyalty360 Loyalty Live | Ramya Murali and Michael O’Brien, Deloitte

Send a text Loyalty360's Mark Johnson interviews Ramya Murali and Michael O’Brien, Deloitte to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

15 Feb 202213min

Loyalty360 Loyalty Live | Travis Markel, Arrivia

Loyalty360 Loyalty Live | Travis Markel, Arrivia

Send a text Loyalty360's Mark Johnson interviews Travis Markel, Arrivia to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

8 Feb 202215min

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