Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Send a text By studying customer behavior, The Coffee Bean and Tea Leaf noticed the impact its baristas and brew crew had on building customer relationships and improving loyalty. Leveraging this insight, the brand is focusing their personalization efforts at the store-level. As part of this focus, The Coffee Bean and Tea Leaf recently launched their newest customer loyalty initiative — Discovery Pass. The program helps new Coffee Bean Rewards members try more menu products with discounts spr...

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Jack in the Box is “Jack of All Trades” in Loyalty Offerings

Jack in the Box is “Jack of All Trades” in Loyalty Offerings

Send a text Ryan Ostrom is Chief Marketing Officer and Executive Vice President at Jack in the Box, which has over 2,200 locations, primarily serving the West Coast of the United States. Loyalty360 CE...

12 Okt 202125min

Schnucks Rewards Using Technology to Enrich Customer Experience

Schnucks Rewards Using Technology to Enrich Customer Experience

Send a text Ann Ehnert is Director of CRM and Loyalty Marketing at Schnucks, a grocery retailer with 111 stores across Missouri, Illinois, Indiana and Wisconsin. Loyalty360 CEO Mark Johnson spoke with...

6 Okt 202112min

Western Union Speaker Preview at Loyalty360 Expo

Western Union Speaker Preview at Loyalty360 Expo

Send a text Western Union’s Harveer Singh and Lucy Donaldson speak about being a presenter at the 2021 Loyalty Expo in October. Singh and Donaldson spoke with Loyalty360 CEO Mark Johnson about being p...

5 Okt 202112min

Papa John’s Loyalty Program Earning Big Slice of Brand Revenue

Papa John’s Loyalty Program Earning Big Slice of Brand Revenue

Send a text Lisa Hallam is the Senior Director for Loyalty and Consumer Strategy at Papa John’s, the world’s third-largest pizza delivery company with more than 5,500 restaurants in 49 countries and t...

1 Okt 202113min

rue21 Seeing Big Growth with Rewards and Loyalty Efforts

rue21 Seeing Big Growth with Rewards and Loyalty Efforts

Send a text Julia Draper is the Vice President of Marketing at rue21, a leading teen specialty retailer which operates over 650 stores in 45 states. Loyalty360 CEO Mark Johnson spoke with Draper about...

30 Sep 202125min

Loyalty Live - Guy Cierzan, ICF Next

Loyalty Live - Guy Cierzan, ICF Next

Send a text Loyalty360's Mark Johnson interviews Guy Cierzan, ICF Next to discuss the trends in customer loyalty and customer experience, with a focus on current trends in customer loyalty fraud and g...

28 Sep 202114min

Salata Salad Kitchen Rolls Out New App to Freshen Loyalty Program

Salata Salad Kitchen Rolls Out New App to Freshen Loyalty Program

Send a text Allison Cocker is the Communications Manager at Salata Salad Kitchen, a built-to-order salad kitchen with over 80 locations. Loyalty360 CEO Mark Johnson spoke with Cocker about Salata Sala...

24 Sep 202121min

Loyalty Live - Patrick Tripp, Cheetah Digital

Loyalty Live - Patrick Tripp, Cheetah Digital

Send a text Loyalty360's Mark Johnson interviews Patrick Tripp, Cheetah Digital to discuss the trends in customer loyalty and customer experience, with a focus on current trends in customer loyalty fr...

21 Sep 202111min

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