Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Customer Experience

Send a text By studying customer behavior, The Coffee Bean and Tea Leaf noticed the impact its baristas and brew crew had on building customer relationships and improving loyalty. Leveraging this insight, the brand is focusing their personalization efforts at the store-level. As part of this focus, The Coffee Bean and Tea Leaf recently launched their newest customer loyalty initiative — Discovery Pass. The program helps new Coffee Bean Rewards members try more menu products with discounts spr...

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Loyalty360 Loyalty Live - Martha Cohen, Kobie

Loyalty360 Loyalty Live - Martha Cohen, Kobie

Send a text Loyalty360's Mark Johnson interviews Martha Cohen, Kobie, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hosts speake...

30 Juni 202120min

Fuzzy’s Taco Shop Uses Strong Fan Base to Grow Rewards Program

Fuzzy’s Taco Shop Uses Strong Fan Base to Grow Rewards Program

Send a text Nikki Rasmussen is Director of Digital Marketing for Fuzzy’s Taco Shop, which has nearly 150 locations across the country. Mark Johnson, CEO of Loyalty360, had the chance to talk with Rasm...

29 Juni 202118min

Loyalty360 Loyalty Live - Tim Glomb, Cheetah Digital

Loyalty360 Loyalty Live - Tim Glomb, Cheetah Digital

Send a text Loyalty360's Mark Johnson interviews Tim Glomb, Cheetah Digital to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hosts ...

22 Juni 202120min

Hagerty Drives Memberships with Loyal Auto Enthusiasts

Hagerty Drives Memberships with Loyal Auto Enthusiasts

Send a text Stuart Foster is the President of Automotive and Affinity of Hagerty, an automotive enthusiast brand offering integrated membership products and programs. Based in Traverse City, Michigan,...

21 Juni 202135min

Loyalty360 Loyalty Live -  Rachel Bicking, Tenerity

Loyalty360 Loyalty Live - Rachel Bicking, Tenerity

Send a text Loyalty360's Mark Johnson interviews Rachel Bicking, Tenerity to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hosts sp...

18 Juni 202119min

Loyalty360 Loyalty Live - Bindu Gupta, Comarch

Loyalty360 Loyalty Live - Bindu Gupta, Comarch

Send a text Loyalty360's Mark Johnson interviews Bindu Gupta, Comarch to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hosts speake...

15 Juni 202117min

Overstock Listens to Way Customer Speaks to Spur Growth

Overstock Listens to Way Customer Speaks to Spur Growth

Send a text Jimmy Budnik is Vice President of CRM for Overstock, which took home two awards at the 2020 Loyalty360 awards. They received a Gold in the Employee Engagement and Impact category and a Sil...

14 Juni 202126min

Loyalty360 Loyalty Live - Hye-Joo Kim, Evolving Systems

Loyalty360 Loyalty Live - Hye-Joo Kim, Evolving Systems

Send a text Loyalty360's Mark Johnson interviews Hye-Joo Kim, Evolving Systems to discuss the trends in customer loyalty and customer experience, and the changing industry landscape. Loyalty Live hos...

8 Juni 202113min

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