Creating an Authentic Culture and Meaningful Employee Experience Through The Voice of Employees with ITA Group's Tanya Fish (#2)

Even if employees aren’t feeling connected to their company’s values, employee experience specialist Tanya Fish, Manager of Employee Experience at ITA Group, says it’s possible to make those workers feel like they truly belong. But you have to ask the right questions and take action.

Highlights:

[5:09] When there’s a disconnect between the perception of company culture and the actual culture

[9:49] When HR needs buy-in from leadership that the pulse of the culture needs to be taken

[13:07] Utilizing surveys to gain insights into employee experience and feelings

[14:29] Using the authentic words of employees when defining brand and values

[15:22] Questions you need to be asking your people now

[16:58] Segmented employee engagement strategy

[18:14] Potential speed bumps in demonstrating values across the organization

[21:13] Marketing and HR working together to optimize brand and employee satisfaction

[25:43] Emulating PetSmart for relatability and sustainability of values

[33:15] The impact of employee and customer net promoter scores

Guest Bio:

Tanya Fish is the Leader of Employee Experience Solutions for ITA Group. She drives the insights, strategy and evolution around employee experience for the organization while offering advice for client engagement and employee programs. Tanya loves inspiring passion in people, something she believes impacts the individual, the organization and the community. Tanya’s past work and studies on organizational leadership in business, employee health and well-being, culture and health insurance guide her unique perspective on organizational health and success. Tanya is energized by achievement, learning and empowerment and balanced by time with family and friends and being outdoors. Bonus points if it’s by a body of water.

https://www.linkedin.com/in/tanya-fish-167bb13

https://www.itagroup.com

Links:

https://www.blog.lifeatpetsmart.com

https://johnmaxwellleadershippodcast.com

https://simonsinek.com/podcast

https://adamgrant.net/podcasts/work-life

http://johnolearyinspires.com/tag/live-inspired-podcast

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