Designing a Top-Tier, Holistic Employee Experience with Lisa Sterling, Chief People Officer, Perceptyx (#12)

Creating an environment where employees can deliver your company strategy and goals - and feel good about it - is crucial. It requires data, listening and some expert analysis. Lisa Sterling, the Chief People Officer at Perceptyx, has a few pointers on what to look for, what to listen for, and who to listen to, to create a healthy work ecosystem.

Highlights

[4:00] Employee experience as everybody’s responsibility

[5:35] Customer experience vs. employee experience

[10:05] Where to start with employee experience

[13:10] Listening strategy

[15:30] “Listening” with data

[20:10] Other ways to “listen”

[22:58] Is it necessary to have an employee experience framework?

[31:54] Working with all the key leadership stakeholders

[37:26] State of Employee Listening Study

[1:41] Getting comfortable with being uncomfortable

Guest Bio

Lisa Sterling, Chief People Officer, Perceptyx

Lisa Sterling has been disrupting the business and HR landscape to create cultural and organizational performance excellence for the past 20 years. Lisa led one of the most radical cultural transformations for a fast-growing, high-tech company. She has now joined Perceptyx and is leading the growth and transformation of their culture, as well as serving as a thought leader to HR and tech professionals and global organizations as their Chief People Officer. She has navigated people and organizations through successful IPOs and served as an advisor, mentor, and coach to CHROs and up-and-coming HR leaders across the globe. She is also an angel investor, public speaker, and an ordained minister.

Lisa’s efforts and contributions have been recognized by top industry awards such as:

• TA Tech 100 Most Influential Thought Leaders

• Top 100 HR Influencer

• Top 100 HR Tech Influencer

• HRO HR Superstar

• Top Corporate Leader (over 35), and

• 300 Women in Tech Worth Watching.

Links

https://www.linkedin.com/in/lisamsterling/

www.perceptyx.com

https://go.perceptyx.com/research-the-state-of-employee-listening-2023

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