193: The Power of Empathy in Workplace Leadership, With Gary Muller of The Mill House Inn

193: The Power of Empathy in Workplace Leadership, With Gary Muller of The Mill House Inn

Gary Muller’s company is thriving. His Mill House Inn in East Hampton, New York has been in business for 20 years and recognized by Travel + Leisure and the Travel Channel, highly rated by Zagat, and featured in other prominent publications. His properties have welcomed celebrities and prominent people from all over the world. If you ask Muller the secret to his success, he'll likely tell you that his family is largely responsible. "Family" is how Muller describes his employees at the inn, and he believes all leaders should treat team members as such, displaying empathy, instilling trust, and creating an environment where going “above and beyond” is a daily occurrence. Muller is in the people-helping business. Whether that means serving his cherished guests or connecting with his work family, his care for other people runs throughout his unique leadership style. Learn how Muller has grown such a loyal and dedicated team, and how he fosters a work culture that has led to massive business success. Key Takeaways The most important trait to look for in a potential hire (it has nothing to do with skills) When it’s time to let people go, even if it pains you to do so The difference between leadership and management, and how one is critical to growing a business How to ensure your team is doing their best work, without micromanaging

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125: How to Build a Distributed Team for Fast Growth with Wade Foster of Zapier

125: How to Build a Distributed Team for Fast Growth with Wade Foster of Zapier

You can't talk about fast-growing SaaS (Software-as-a-Service) companies without mentioning Zapier. In about five years, they've amassed a customer base of over 1.5 million registered users, and grown...

11 Jan 201739min

124: What it Takes to Grow Multiple 7 Figure Online Businesses with Sol Orwell

124: What it Takes to Grow Multiple 7 Figure Online Businesses with Sol Orwell

Over the past 20 years or so, the common understanding of what an "entrepreneur" is has undergone some massive changes. It used to be that an entrepreneur was someone who wore a proper suit, courted i...

4 Jan 201746min

123: Startup Growth Pains, Marketing Strategies, Buying & Selling Companies with Wil Schroter

123: Startup Growth Pains, Marketing Strategies, Buying & Selling Companies with Wil Schroter

Wil Schroter never set out to become an entrepreneur. In fact, he didn't have that much interest in business in the first place. But in 1995, he found himself in the office of his college guidance cou...

22 Dec 20161h

122: How Timbuktu Labs Created the Most Successful Publishing Kickstarter Campaign in History (Crowdfunding Series Part 6)

122: How Timbuktu Labs Created the Most Successful Publishing Kickstarter Campaign in History (Crowdfunding Series Part 6)

After working in the children's media industry for over five years, there was something that was bothering Francesca Cavallo. She found herself asking the question: "Why does almost every princess in ...

15 Dec 201655min

121: How Willi Footwear Raised $36,232 to End Flip Flop Blowouts (Crowdfunding Series Part 5)

121: How Willi Footwear Raised $36,232 to End Flip Flop Blowouts (Crowdfunding Series Part 5)

A unique product snags attention. A boring product does not. Brad Munro says crowdfunding is most successful when you have the former—something innovative like Willi Footwear’s improved flip flops. “T...

8 Dec 201634min

120: The Master of Systems (Michael Gerber) Shares How to Scale Your Business

120: The Master of Systems (Michael Gerber) Shares How to Scale Your Business

Thirty years ago, Michael Gerber released a book called The E-Myth: Why Most Businesses Don't Work and What to Do About it. It carried within it lessons on what it means to be an entrepreneur, the imp...

1 Dec 20161h 6min

119: How Who Gives a Crap Raised $66,000 by Sitting on a Toilet (Crowdfunding Series Part 4)

119: How Who Gives a Crap Raised $66,000 by Sitting on a Toilet (Crowdfunding Series Part 4)

Simon Griffiths sat down for what he believed in and, it turned out, parking it on a toilet was an epic marketing win for a good cause. Griffiths and the team behind Who Gives a Crap toilet paper empl...

24 Nov 201625min

118: How Canary Raised 20x it's $100,000 Goal on Indiegogo (Crowdfunding Series Part 3)

118: How Canary Raised 20x it's $100,000 Goal on Indiegogo (Crowdfunding Series Part 3)

The Canary team didn’t start their company with crowdfunding. In fact, they had been working on the idea for roughly a year before turning to Indiegogo. “We decided that crowdfunding would be a great ...

17 Nov 201653min

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