Feel free to ignore this podcast episode - Richard Shotton
Uncensored CMO29 Mars 2023

Feel free to ignore this podcast episode - Richard Shotton

A return for podcast guest number 1, Richard Shotton, following the launch of his brand new book "The Illusion of Choice: 16½ psychological biases that influence what we buy".

"Every day, people make hundreds of choices.

Many of these are commercial: What shampoo to pick? How much to spend on a bottle of wine? Whether to renew a subscription?

These choices might appear to be freely made, but psychologists have shown that subtle changes in the way products are positioned, promoted and marketed can radically alter how customers behave.

The Illusion of Choice identifies the 16½ most important psychological biases that everyone in business needs to be aware of today – and shows how any business can take advantage of these to win customers, retain customers and sell more.

Richard Shotton, author of the acclaimed The Choice Factory, draws on academic research, previous ad campaigns and his own original field studies to create a fascinating and highly practical guide that focuses on the point where marketing meets the mind of the customer.

You’ll learn to take advantage of the peak end rule, the power of precision, the wisdom of wit – and much, much more."

What we covered in this episode:

  • Why the podcast 4.9 star rating is the best one
  • The meanest tweet Uncensored CMO ever had
  • Social proof gives you wings
  • Why the new book has 16 ½ chapters
  • Feel free to ignore this chapter in the book
  • Why biases affect professionals as well as consumers
  • The Russian tank effect and how AI can be misled
  • How AI design a better pair of Nike Trainers
  • Recency, primacy and the peak end rule
  • How behavioural science supports the laws of marketing
  • Jon ranks the biases
  • The Zuckerberg t-shirt principle (red sneaker effect)
  • Why breaking convention is associated with higher status
  • Always use concrete phrases not fluffy marketing nonsense
  • The more visual the phrase the easier to remember
  • Relatable stories beat cold hard statistics
  • Telling one persons story well is better than trying to represent a group
  • How well can experts predict a successful Super Bowl Ad
  • Experts are trained to see novelty rather than broad appeal
  • We are all rewarded based on sophistication and complexity rather than simplicity
  • How thicker paper led to more charity donations
  • Why marketer can’t predict how well their own advertising will do
  • Professional forecasters are no better at predicting than the average person
  • Why freedom of choice leads to much greater perceived value
  • Why we would rather suffer a loss if we now someone else has done better
  • Adverts aren’t trying to be funny anymore even though the funny ones work
  • Why making a joke would increase your tips
  • Making it easy is the best way to make someone do something
  • We radically underestimate the impact of removing friction
  • Removing friction beats customer benefits every time
  • How to frame your pricing so people buy your preferred product
  • What colonoscopies can tell us about the peak end rule
  • Why ads with a peak end perform better overall

Links

Avsnitt(212)

The divided brain, attention and how we see the world - Dr Iain McGilchrist

The divided brain, attention and how we see the world - Dr Iain McGilchrist

Dr Iain McGilchrist is a psychiatrist, writer, and former Oxford literary scholar. McGilchrist came to prominence after the publication of his book The Master and His Emissary, subtitled The Divided Brain and the Making of the Western World. His work formed the basis of Orlando Wood's books on advertising, Lemon and Look Out.Timestamps00:00 - Intro01:09 - Iain McGilchrist background06:05 - Hasn’t the myth of the right and left brain been debunked12:48 - The changes in society based on right brained dominance16:36 - Are we seeing a left to left brained shift in society today?22:10 - How are the big discoveries made?24:39 - How understanding attention could change the world26:34 - How the left and right brains do things differently29:19 - Is attention crested by us or the world around us?31:18 - Can we train ourselves to be more right-brained?35:13 - AI asks Iain a question37:13 - How did Orlando Wood connect with Iain McGilchrist45:02 - Orlando’s most profound piece of Iain’s work

15 Nov 202348min

The Mac is back: how Wieden+Kennedy gave McDonald's its swagger

The Mac is back: how Wieden+Kennedy gave McDonald's its swagger

In this episode I'm joined by Tass Tsitsopoulos, Strategy Director, and Brandon Pracht, Managing Director for the McDonald's global advertising team at Wieden+Kennedy. I catch up with them to find out how they brought McDonald's swagger back with some of their most memorable and effective work in recent years, including the "Famous Orders" and "As Featured In" campaigns.Timestamps00:00 - Intro00:56 - The difference between UK and US agencies03:15 - How did Brandon get into advertising04:52 - What makes the culture special08:07 - How W+K won the McDonald’s account11:34 - Importance of connecting with real people12:52 - What happens after winning the pitch15:15 - What was the best McDonald's ad?19:19 - The "Famous Orders" campaign23:46 - The impact of the campaign27:00 - The financial results27:49 - Investing in long term having short term effects29:05 - The “As Featured In” campaign31:09 - Building fame36:03 - How to thrive with a client like McDonald's39:02 - What happens when things don’t do well41:44 - Advice for clients wanting to make great work

8 Nov 202347min

How NBCU harnesses the power of entertainment; iconic shows, reality TV and the Olympics - Josh Feldman

How NBCU harnesses the power of entertainment; iconic shows, reality TV and the Olympics - Josh Feldman

Josh Feldman serves as Global Chief Marketing Officer, NBCUniversal Advertising and Partnerships. Feldman is responsible for driving how the NBCUniversal’s Advertising and Partnerships division shows up in the marketplace, leading creative executions that span Upfronts and industry-first events. He oversees the entire Marketing and Content Partnerships group, comprising the division’s Commerce, Content and Talent Partnerships, Creative, Marketing, Strategic Initiatives, and Trade Marketing teams. This group operates the division’s full scale creative agency; leads NBCU’s development of an innovative suite of commerce solutions, such as One Platform Commerce; and furthers the company’s commercial innovation commitments.Previously, Feldman served as the division’s Executive Vice President, Head of Marketing and Advertising Creative. Prior to joining NBCUniversal, Feldman started his career at Turner Broadcasting, where he took on various roles including Senior Vice President & National Sales Manager, Vice President & New York Sales Manager as well as Account Executive, where he oversaw client relationships for Cartoon Network, Adult Swim, truTV, TBS and TNT.  Timestamps00:00 - Intro00:35 - Josh’s Career Story02:50 - How does being creative help with sales04:17 - B2B strategies that make NBCU successful07:58 - Why Cannes is important to NBCU09:41 - NBCU’s iconic programming11:05 - The secret to building strong client relationships14:21 - Funnel marketing and the importance of end of funnel16:34 - The popularity of Bravo17:46 - BravoCon21:00 - The best brand activations at BravoCon22:51 - How brands can work with talent24:49 - Being a media partner for the Olympics27:59 - Josh’s advice on creativity and landing your message31:39 - Helping smaller brands

1 Nov 202333min

How Salesforce built the world's most successful B2B brand - Colin Fleming

How Salesforce built the world's most successful B2B brand - Colin Fleming

One thing we don't talk enough about on the Uncensored CMO is B2B. Specifically, B2B companies that are investing in their brand. One such company is Salesforce, who are a true force in the B2B tech world. I caught up with their EVP of Brand Marketing, Colin Fleming, a former Red Bull Racing driver, who gave us an insight into why their brand marketing has been so effective. From Super Bowl ads and partnering with Matthew McConaughey, to building recognisable brand characters and even creating their own huge event, Dreamforce.Links:Follow ColinFollow Jon Salesforce Example ad with Matthew McConaugheyTimestamps:00:00 - Intro01:44 - Colin’s life as a racing driver04:07 - From motorsport to marketing, what did Colin learn?06:01 - The Salesforce journey10:20 - The 95/5 rule in B2B14:30 - The payback of investing in brand15:27 - Investing in brand assets19:31 - Why is a B2B company doing a Super Bowl ad?21:26 - How Matthew McConaughey is involved in Salesforce23:37 - Thoughts on AI25:57 - Why Dreamforce is so big32:28 - Why do people go to conferences35:36 - Brand partnerships with Formula One41:53 - Colin’s advice for marketers

25 Okt 202343min

The state of D2C and nailing your personal brand; advice from serial entrepreneur Tash Courtenay-Smith

The state of D2C and nailing your personal brand; advice from serial entrepreneur Tash Courtenay-Smith

Tash Courtenay Smith is a serial entrepreneur, renowned digital marketing expert, and best-selling author. Starting out as a journalist for the Daily Mail, Tash went on to found Talk to The Press, the Notting Hill Shopping Bag Company, Luminositie and now runs Bolt Digital. Tash also runs D2C Live, an event bringing together the best minds in Direct-To-Consumer. This conversation with a true entrepreneur covers topics such as the state of D2C, building a personal brand and inspiring the next wave of entrepreneurial talent with Biz Kids.Timestamps00:00 - Intro00:45 - Starting out in journalism01:30 - What can marketers learn from journalism?05:03 - Why become a founder06:49 - The unforgiving life of a journalist10:37 - Challenges building and selling a business16:08 - Advice to new entreprenuers20:58 - What makes a good business to invest in?26:03 - The best approaches for scale ups30:11 - The turbulent D2C market34:24 - Cutting through the D2C noise36:00 - Which brands are nailing D2C?37:00 - Creating a D2C live40:13 - Writing and finding your own voice41:17 - Building a personal brand45:32 - The secret to a successful personal brand51:17 - Going viral53:44 - Biz Kids59:41 - Parting advice

18 Okt 20231h 2min

Mark Ritson on the best campaign of the year, Britain's favourite pint & why being different still matters

Mark Ritson on the best campaign of the year, Britain's favourite pint & why being different still matters

The Gary Vee of Australia is back in the Uncensored CMO hot seat. That is, of course, everyone's favourite marketing professor, Mark Ritson. In this episode we talk about the best campaigns of the year, Mark's most popular articles and why he thinks the US is lagging behind the rest of the world.Watch Cadbury GarageTimestamps:00:00 - Intro00:31 - What’s going on in marketing in 2023?02:19 - Why US marketers are off the pace05:10 - Ehrenberg Bass and academic literature06:53 - Mark’s contradicting viewpoints07:23 - The Gary Vee of Australia08:42 - Jon made a top 100 list10:38 - Ritson’s biggest stories of the year12:33 - Guiness17:29 - The long and the short of it20:38 - Cadbury29:02 - Wear in vs wear out36:43 - Running the same ad vs running a variation of a campaign39:16 - Difference vs distinctiveness45:51 - Is authenticity overrated?48:12 - Do marketers use a brand’s history enough?57:43 - Quick fire round

11 Okt 20231h 8min

How LEGO used play time to unlock creativity - Julia Goldin, Global CMO, LEGO

How LEGO used play time to unlock creativity - Julia Goldin, Global CMO, LEGO

Julia Goldin is the Global Chief Marketing and Product Officer for the world's no. 1 toy brand, LEGO. Prior to joining the LEGO Gin 2014, Julia was Global CMO at Revlon. She also had a 13-year career with Coca-Cola, where she held several senior global and regional marketing roles, including Division Marketing Director of Northwest Europe and deputy Chief Marketing Officer of Japan.Timestamps00:00 - Intro00:53 - Julia’s background01:57 - How did Julia become a CMO?04:46 - What’s the secret to being a successful CMO?07:51 - The secret to a long CMO tenure09:37 - Staying on top of trends11:30 - The LEGO mission and importance of plau12:24 - Why play can help work14:27 - Is working at LEGO as fun as it sounds?17:51 - Product innovation at LEGO20:02 - Collaborations and partnerships23:11 - The best LEGO advertising campaigns25:27 - The LEGO approach to sustainability27:07 - Working with agencies28:52 - Where should a CMO focus?30:59 - Julia’s marketing career advice36:23 - Getting the business to buy-in to marketing40:26 - What will be important in the future

4 Okt 202343min

The myths of marketing live with Tom Goodwin

The myths of marketing live with Tom Goodwin

Tom Goodwin is back for our first ever live event in London. As uncensored as ever, we cover all things digital transformation to the biggest myths in marketing, this time with some thought provoking questions from a live studio audience.Timestamps:00:00 - Start01:06 - Tom’s background03:21 - Why Tom kept getting fired05:08 - What technology will change our lives?08:34 - We don’t care about consumers10:21 - What opportunites are there?12:45 - Things that aren’t changing16:52 - Jingles18:02 - Are brands dead?20:32 - Questions20:53 - The online advertising emperor has no clothes25:38 - Why are brands not calling out social media companies?28:28 - Biggest barrier to deliver on digital transformation31:45 - Should marketers be more respected?37:04 - How important is trust?42:17 - Why did Tom keep getting fired?44:49 - Is there ageism in marketing?49:22 - Does not having kids make Tom more uncensored?

27 Sep 202355min

Populärt inom Business & ekonomi

framgangspodden
varvet
badfluence
svd-ledarredaktionen
uppgang-och-fall
rss-borsens-finest
avanzapodden
lastbilspodden
fill-or-kill
rss-dagen-med-di
rss-kort-lang-analyspodden-fran-di
affarsvarlden
borsmorgon
rikatillsammans-om-privatekonomi-rikedom-i-livet
kapitalet-en-podd-om-ekonomi
tabberaset
dynastin
borslunch-2
market-makers
rss-inga-dumma-fragor-om-pengar