The Chris Voss Show Podcast – House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation by Greg Kihlstrom

The Chris Voss Show Podcast – House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation by Greg Kihlstrom

House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation by Greg Kihlstrom

Gregkihlstrom.com

Between consumer demands for more personalized and greater data privacy and competitive pressures to provide better omnichannel customer experiences, brands are faced with a dilemma: build a foundation for the future of customer relationships or lose relevancy in a crowded marketplace.

Doing this, however, is not without its challenges. While many enterprises a engaging in digital transformations in order to modernize and anticipate future changes, these efforts are often fraught with challenges, and many fail to deliver the results promised.

The way to do this forms the foundation of House of the Customer. In this new book from best-selling author Greg Kihlström, readers are guided through the elements of a 1:1, customer-first, employee-driven enterprise that includes seven key elements, why they are important, and how to implement them. These seven elements are explained in terms of building your brand as a “house” for your customers and aligning, people, processes, and platforms in a customer-centric manner driven by strategic key performance indicators (KPIs) and measured by tangible business outcomes.

Drawing on Kihlström’s experience working with top organizations, as well as dozens of interviews with Fortune 500 customer experience leaders and industry-leading platform marketing technology executives and thought leaders for this book and his podcast, The Agile Brand with Greg Kihlström, the blueprint to achieve a customer-centric, sustainable platform for growth is made tangible.

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The Chris Voss Show Podcast – Pharmacology For Babies by Amanda Mullins

The Chris Voss Show Podcast – Pharmacology For Babies by Amanda Mullins

Pharmacology For Babies by Amanda Mullins https://www.amazon.com/Pharmacology-Babies-Amanda-Mullins/dp/B0BM3DD9LM Understanding basic pharmacology is important for the safe use of medicines. Recepto...

9 Feb 35min

The Chris Voss Show Podcast – Giving Is Not Just For The Very Rich: A How-to Guide for Giving and Philanthropy by Susan Aurelia Gitelson

The Chris Voss Show Podcast – Giving Is Not Just For The Very Rich: A How-to Guide for Giving and Philanthropy by Susan Aurelia Gitelson

Giving Is Not Just For The Very Rich: A How-to Guide for Giving and Philanthropy by Susan Aurelia Gitelson https://www.amazon.com/Giving-Just-Very-Rich-How/dp/1468111043 A valuable resource for you...

8 Feb 18min

The Chris Voss Show Podcast – The A-Suite: Trust, Strategy, and Breaking Barriers with Justina Beth-El Johnson

The Chris Voss Show Podcast – The A-Suite: Trust, Strategy, and Breaking Barriers with Justina Beth-El Johnson

The A-Suite: Trust, Strategy, and Breaking Barriers with Justina Beth-El Johnson Valkyrie Solutions: Valkyrieus.com Justina Bethel’s Music: justinabethel.com About the Guest(s): Justina Beth-El Jo...

7 Feb 40min

The Chris Voss Show Podcast – Rational Thoughts: Common sense improvements to life in America by Sam Galanis

The Chris Voss Show Podcast – Rational Thoughts: Common sense improvements to life in America by Sam Galanis

Rational Thoughts: Common sense improvements to life in America by Sam Galanis https://www.amazon.com/Rational-Thoughts-Common-improvements-America/dp/B0F1GYBRXT Samgalanis.myshopify.com Rational ...

6 Feb 41min

The Chris Voss Show Podcast – Health, Healing, and the Holy Spirit by Wendy Creel

The Chris Voss Show Podcast – Health, Healing, and the Holy Spirit by Wendy Creel

Health, Healing, and the Holy Spirit by Wendy Creel https://www.amazon.com/Health-Healing-Holy-Spirit/dp/1647739950 Wendyswellness.org Are you unable to obtain a breakthrough in areas of healing? ...

5 Feb 31min

The Chris Voss Show Podcast – Snook-A-Pie Gets Adopted by Nancy Ure Douglass LSW

The Chris Voss Show Podcast – Snook-A-Pie Gets Adopted by Nancy Ure Douglass LSW

Snook-A-Pie Gets Adopted by Nancy Ure Douglass LSW https://www.amazon.com/Snook-Pie-Adopted-Nancy-Douglass-ebook/dp/B07L1KC5RK This is a fun interactive book that explores the concept of open adop...

4 Feb 21min

The Chris Voss Show Podcast – All Shook Up: A Novel by Enid Langbert

The Chris Voss Show Podcast – All Shook Up: A Novel by Enid Langbert

All Shook Up: A Novel by Enid Langbert https://www.amazon.com/All-Shook-Up-Enid-Langbert/dp/1684632641 Enidlangbert.com This YA debut speaks to the continued interest in the teen culture of the 19...

4 Feb 35min

The Chris Voss Show Podcast – Growing Your Own: Common sense advice for developing leaders within a small business by Rich Ashton

The Chris Voss Show Podcast – Growing Your Own: Common sense advice for developing leaders within a small business by Rich Ashton

Growing Your Own: Common sense advice for developing leaders within a small business by Rich Ashton https://www.amazon.com/Growing-Your-Own-developing-business/dp/B0F7NB1C22 https://www.growingyourow...

3 Feb 42min

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