Cliff Hazell on lessons from Spotify, growing scale-ups, survivorship bias & dark sides of transparency

This week I had the pleasure of having Cliff Hazell talk about his time at Spotify, his journey into Flight Levels and what can you do when you need to deliver technical expertise when the capacity is already full?

On the agenda: 1. Cliff’s History

2. The usefulness of talking to people taking the calls every day

3. Helping leaders of scale-ups to grow

4. Lessons from Spotify

5. What can you do when you need to deliver technical expertise when the capacity is already full?

6. Teaching each other to do jobs is not FREE

7. Big bets

8. Challenges over autonomy and alignment

9. Survivorship Bias

10. Lessons on perseverance: red work and blue work

11. How do executives avoid going into execution bias?

12. Getting the company able to articulate the goals in terms of an outcome that we want to measure

13. Cliff’s journey into flight levels

14. Find leverage, create focus, build habits

15. Product roasts

16. Lessons from Cliff’s time in call centers

17. Successful/unsuccessful organizations

18. Are there any dark sides to transparency?

19. Dealing with burnout

About Cliff Hazell:

As a Founder, Manager, and Coach, Cliff has seen what works and what doesn't. Cliff uses this knowledge to help you avoid common mistakes and learn from tested experiences.

Through his Leadership experience across large and small organizations, from Tech, Product, Finance, and Marketing, Cliff has seen the benefit of integrating everything you do, not just fixing one part.

More than guidance and theory, Cliff will teach you how to do it so you can continue to fly without me.

Check out his website: https://www.cliffhazell.com/

Connect with Cliff on Linkedin: https://www.linkedin.com/in/cliffhazell/

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