Ep 145: Why We Shouldn't Overdesign Employee Experiences

Ep 145: Why We Shouldn't Overdesign Employee Experiences

Georgia Collins is the Senior Managing Director and Co-Leader of the Workplace Strategy Practice at CBRE. CBRE is a Global commercial real estate company that ‘helps clients identify opportunities to reduce and/or reallocate their costs, more effectively manage their resources, improve employee engagement and make decisions faster’. With specific responsibility for research and development, Collins’ focus is on enhancing and expanding their service offerings so that clients can better understand, and more effectively deliver, environments and services that improve employee effectiveness and act as competitive differentiators in the war for talent.

Collins has more than 15 years of experience in the field of workplace consulting. A recognized leader in the industry, Collins’ project experience spans a wide range of markets and industries.

Prior to joining CBRE, Collins led strategic business consultancy DEGW’s North American practice where she led significant engagements for companies like Autodesk, Cisco, eBay and Microsoft. Prior to DEGW, Collins worked as an urban planner for Sasaki Associates.

Change management considers how to create workplaces that inspire and allow people to work at their best. When opening a new office, CBRE uses 80% of standard resources – market stand-up desks, for example. The other 20% are designed to be specific to that particular office. The time spent defining what makes each location special is an important part of the change. So offices in Hawaii look and function differently than those in Chicago.

Three steps in the process to successful design is thought of as a pyramid, with the base as the foundation, the middle, relational and finally the top of the pyramid is transformational. Specifically,

  1. Foundational – what are the things that people need to do their job? (i.e., fast internet or parking)
  2. Relational – how do you enable people to build their internal networks? (collaboration areas, break rooms, etc.)
  3. Transformational or differentiating – what makes this particular organization special?

Collins’ advice for corporations is threefold. First, consider how to strip out the friction in work. Second, think about how to elevate the work experience. And third, intentionally don’t ‘plan’ everything

What you will learn in this episode:

  • What Workplace360 is
  • Why CBRE decided to make some changes and how they figured out what changes to make
  • How to get people that are reluctant to embrace change to come along
  • What is ‘life admin’ or ‘work admin’ and how it might work for your office
  • Personalization in an open office – is it possible or necessary?

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Ep.19: Overcoming the Skills Gap

Ep.19: Overcoming the Skills Gap

The "skills gap" is inarguably one of the biggest threats for modern day workplaces. Many employers say they can't fill open jobs and employees say that they aren't getting the proper education and training at their companies. So what's the solution? In this podcast, Udemy CEO Dennis Yang shares his perspective on mitigating the skills gap, and how his company is helping people learn and acquire new skills while preparing workers for a future that holds untold possibilities.   (Music by Ronald Jenkees)

5 Feb 201555min

Ep 20: Corporate Culture

Ep 20: Corporate Culture

MuleSoft is another organization that was recently ranked by Glassdoor as one of the best places to work in America and they have also won plenty of other awards for being a great place to work. According to Greg Schott, the CEO of MuleSoft, the key is creating a great corporate culture. I had the pleasure of visiting MuleSoft's offices in San Francisco to speak with Greg in person. In this episode of the future of work podcast Greg shares some of the things he does at his company to help make sure his employees are engaged, happy, and always doing their best. Greg is one of the few CEO's I know who personally interviews every new candidate that applies for a job. This means many hundreds of interviews a year. Listen in to learn what else Greg does to create a great corporate culture.   (Music by Ronald Jenkees)

2 Feb 20151h 9min

Ep. 18: Turning the Ship Around

Ep. 18: Turning the Ship Around

How does a nuclear submarine captain take one of the lowest performing vessels and make them one of the top performing ones? David Marquet did just that and he explains how he did it in his new book, "Turn the Ship Around." In this episode of the podcast David shares some of the ideas and insights from his book where he provides a contrarian model for leadership in the coportate environment called "leader-leader." Learn how David empowers his team and creates leaders out of everyone!   (Music by Ronald Jenkees)

28 Jan 20151h 16min

Ep.17: The Quantified Workplace

Ep.17: The Quantified Workplace

Many people are already using technology to track things in their personal lives such as food they eat, steps they take, sleeping patterns, and much more. However, what if we took this same approach of the "quantified self" and applied it to creating the "quantified workplace?" That is, using data and technology to measure and track how we work. In this podcast I talk with Kris Duggan the CEO of BetterWorks that allows organizations to do just that but setting and measuring their goals and objectives. Is the quantified workplace the future of work or is it a bit too much? Listen to find out!   (Music by Ronald Jenkees)

21 Jan 201559min

Ep.16: Playing to Win

Ep.16: Playing to Win

F5 Networks recently made it to "Glassdoor's prestigious list of the Top 50 Places to Work in America" and was ranked #4 out of the "large companies" category. This podcast has Staffing Director, Richard James offering an insider view of F5 Networks–the company, core values, the work culture, people, and much more. Tune in to learn why F5 Networks is one of the best places to work in America!   (Music by Ronald Jenkees)

14 Jan 20151h 26min

Ep. 15: How to Become a "Best Place to Work"

Ep. 15: How to Become a "Best Place to Work"

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:8.0pt; mso-para-margin-left:0in; line-height:107%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri",sans-serif; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} In an effort to provide company and job transparency, Glassdoor stands out to be a popular name for employees and employers alike. Vested with tons of valuable information, including company salaries, work culture, open positions, employee reviews, Glassdoor is certainly making a foray into redefining the future of work. With their newly released list of "Top 50 Places to Work" (featuring the top 50 SMBs and top 50 large companies to work for in America), David Staney and Lisa Holden offer a glimpse inside the company and what goes on behind putting together the list for "Best places to work." They also talk about their recent findings, lessons learned, and tips for companies who wish to make it to the prestigious list.   (Music by Ronald Jenkees)

6 Jan 20151h 2min

Ep. 14: Generation Z

Ep. 14: Generation Z

Dan Keldsen is the author of the new book, The Gen Z Effect. In this episode of the podcast we explore who this new generation is and what their potential impact is going to be on the workplace. If you're thinking about how to adapt your organization to the future of work then Gen Z is definitely a group you need to pay attention to. Tune in to learn more!   (Music by Ronald Jenkees)

16 Dec 20141h 15min

Ep. 13: Wearables in the Workplace

Ep. 13: Wearables in the Workplace

Wearable devices are not only taking the consumer world by storm but they are also making their way inside of our organizations. To get a better sense of how wearable devices are impacting the future of work I spoke with the CTO of Accenture Paul Daugherty and Brent Blum who is the Wearable Technology Practice Lead. If you want to know what the future of wearable devices looks like then tune in!   (Music by Ronald Jenkees)

10 Dec 20141h 8min

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