An Opportunity for Transforming Legacy Systems, Service Delivery and UX at the Magistrates' Court of Victoria - Richard Hodge - Episode 106

An Opportunity for Transforming Legacy Systems, Service Delivery and UX at the Magistrates' Court of Victoria - Richard Hodge - Episode 106

Courts have not historically been innovators of the public service, however COVID became impetus to forgo legacy paper-based records in favor of digitised data governance. Hear from Richard Hodge, the Director of Innovation and Service Experience at the Magistrates Court of Victoria, on how this transformation has affected both performance and service levels. From catering to a diverse range of legal services to meeting the complex justice-related needs of Melbourne's culturally rich meltingpot, this is a case study in designing an authentically accessible, inclusive and equitable, human-centered user-experience for public servicing.

Richard Hodge, Director, Innovation & Service Experience, Magistrates' Court of Victoria

For more great insights head to www.PublicSectorNetwork.co

Avsnitt(100)

Belonging & Empowerment: The Future of Women in the Workplace - International Women's Day 2024 - Episode 88

Belonging & Empowerment: The Future of Women in the Workplace - International Women's Day 2024 - Episode 88

International Women's Day is a day to recognise how far we've come towards gender equality, and also how far we have left to go. Don't get us wrong - a little over a hundred years ago only a handful o...

7 Mars 202444min

Alignment, Cost & Engagement: The Benefits of Project Management - Nisreen Hussain - Episode 87

Alignment, Cost & Engagement: The Benefits of Project Management - Nisreen Hussain - Episode 87

Without proactive project management you'll find yourself constantly firefighting, your team unengaged, and your business unit operating as a siloed lone ranger. All this leads to poor quality deliver...

21 Feb 202417min

Making Life Simple with Digital Credentials - Government of British Columbia - CJ Ritchie - Episode 85

Making Life Simple with Digital Credentials - Government of British Columbia - CJ Ritchie - Episode 85

Travelling to a service centre, waiting in line, operating within standard 'business hours' to submit paper proof of identity documents; none of this aligns with the modern lives people live. Digital...

12 Feb 202419min

Dont Panic! Getting Cyber Security Basics Right - New Zealand Parliament - Derek Robson - Episode 84

Dont Panic! Getting Cyber Security Basics Right - New Zealand Parliament - Derek Robson - Episode 84

Significant cyber attacks and breaches are becoming more and more common. It's almost a guarantee now that at some point an attack vector will gain illegal unauthorised access to your computer systems...

5 Feb 202418min

Critical Considerations for Generative AI & Data Literacy - IP Australia - Alicja Mosbauer - Episode 83

Critical Considerations for Generative AI & Data Literacy - IP Australia - Alicja Mosbauer - Episode 83

The influence of Generative AI on productivity has the potential to contribute trillions of dollars in value to the worldwide economy, with recent studies suggesting generative AI could result in a wo...

22 Jan 202420min

Empathy in Design Thinking - Office of the Premier, British Columbia - Shannon Salter - Episode 82

Empathy in Design Thinking - Office of the Premier, British Columbia - Shannon Salter - Episode 82

Software engineers, lawyers, even UX professionals - rarely are these a fair representation of every day people. But usually they're the ones tasked with designing the government services that million...

15 Jan 202424min

Sustainable Urbanisation - City of Vancouver - Jimmy Zammar - Episode 81

Sustainable Urbanisation - City of Vancouver - Jimmy Zammar - Episode 81

68% of the world will live in urban areas by 2050. With cities growing and climate change leading to hotter, wetter and drier weather intelligent green infrastructure is needed to ensure our cities ar...

8 Jan 202412min

Prioritising Privacy, Regaining Trust - Department of Internal Affairs NZ - Katrine Evans - Episode 79

Prioritising Privacy, Regaining Trust - Department of Internal Affairs NZ - Katrine Evans - Episode 79

Globally trust in government is declining. According to the Edelman Trust Barometer Global Report 2023 in Australia, Canada, the USA and UK trust is sitting between 37-50% and is declining year-on-yea...

11 Dec 202318min

Populärt inom Business & ekonomi

framgangspodden
rss-jossan-nina
badfluence
varvet
svd-tech-brief
rss-borsens-finest
rss-svart-marknad
uppgang-och-fall
avanzapodden
bathina-en-podcast
fill-or-kill
lastbilspodden
rss-inga-dumma-fragor-om-pengar
rss-dagen-med-di
tabberaset
borsmorgon
rss-kort-lang-analyspodden-fran-di
rikatillsammans-om-privatekonomi-rikedom-i-livet
24fragor
montrosepodden