All Good Things...
It's a great time to be a CX leader and we here at Walker have had a fun time producing this podcast. But after over 330 episodes speaking with fantastic people from across the globe, covering topics ...
17 Dec 202442min
A Soaring Transformation
Change is hard. And that's not the first time we've said those words on this podcast. When it involves breaking through entrenched practices within a company, it can be especially difficult - but not ...
29 Okt 202427min
A Space for Customers
While it might not seem significant at first, securing a place to park your car is an important event. Sure, it's not life or death, but during large events it can be time sensitive. Sometimes it's th...
15 Okt 202421min
Take the Transaction Out Of the Interaction
Today's marketing playbooks put social media at the top of many strategies, but regardless of its prevalence, your website is still your business hub and a vital extension of your brand. But when your...
1 Okt 202427min
Consistency Is the Key
Think of some of the best experiences you have had as a customer. What made it great? Did you feel like the experience matched the company's identity? Did any of it feel like it wasn't meeting the com...
17 Sep 202428min
The CX Conundrum of Changing Minds
It's not easy changing people's minds. But we're approaching a season in which customer experience professionals are working hard to convince executives and peers on the value of adopting a customer-c...
3 Sep 202430min
The Harmonious Experience
Listening to your customers is the "window" to knowing how well your organization is performing in its customer experience efforts. Whether it's an online support chat, a voice of the customer through...
20 Aug 202425min
Encore: Eagles, Parrots, Doves, and Owls
Producer's note: this episode originally dropped on October 11, 2022. While some details may have changed since it's original publication, we think Dan Silvert's insights on the importance of healthy ...
6 Aug 202430min
