11: On Aon's Pandemic Puppies and Other Consumer Trends with Christina Hopper

From canceled once-in-a-lifetime vacations to bringing home a furry new family member, the COVID-19 pandemic presented an unprecedented need for Aon to protect what matters most. At Aon Affinity, this meant diving deep into the shifting needs of consumer clients and providing products and solutions when they were needed most. On this episode of “On Aon,” host Sheena Singh, Senior Vice President for Aon’s National Healthcare Industry Vertical in Health Solutions, is joined by Christina Hopper, President of the Consumer Solutions Group within Aon Affinity, for a conversation about consumer trends over the past two years. They cover pets, travel, TikTok, pandemic parenting, shifting to a remote work environment, weddings—and the coverage Aon offers consumers through Aon Affinity.

• The encouraging career advice that Christina would give herself if she were entering the workplace today. [:55]
• What products and services are offered by Aon Affinity? [2:38]
• The changing needs of clients in light of the pandemic and subsequent product changes at Aon Affinity. [5:23]
• Surprising trends around pandemic puppies and pet insurance. [9:35]
• Which industries were most impacted by the pandemic and will take the longest to recover? [14:00]
• Some emerging pandemic trends just might be here to stay. [15:42]
• Christina’s once-in-a-lifetime chance to experience her family. [17:34]

Additional Resources:

Aon’s website

Aon Affinity

Interview: Beth Godlin, President of Aon Affinity’s Travel Practice

Tweetables:

“We have to get very deep and specialized into the industries that we support.” — Christina Hopper

“We think deeply about the industries and our customers and then we build the products they need.” — Christina Hopper

“It’s clear that people want to protect what they cherish.” — Christina Hopper

“COVID-19 was a lesson in not knowing what we didn’t know, but knowing we want to be protected when that next thing happens.” — Christina Hopper