Mike Allen Says Ethics Need to Improve in Auto Repair
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREMike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here! Today, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors.00:00 Training: One Size Doesn't Fit All05:53 Streamlined Vehicle Inspection Process09:04 Car Repair Estimate Process11:34 Auto Repair Support for Complex Cases15:01 Technicians Resist Changing Write-Up Process18:09 Service Communication Issues19:47 Diagnostic Decision: Cost vs. Certainty25:09 Transparent Interview Process Benefits27:16 Natural Leader's Journey30:42 Generational Impact of IGO Expo33:35 Expanding Perspectives through Dialogue36:06 Commitment to Business Process41:42 Disagreement on Shop Owner's Reputation44:56 Changing Communication in Skilled Trades46:45 Career Advice for Young Tradesperson50:00 Balancing Growth and Workforce Priorities53:08 "Top Technician in Industry" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
28 Jan 58min
Mark Elliot from TikTok on Good Diagnostic Techniques
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREMark Elliot, a TikTok creator, joins Jeff Compton today. Mark discusses the importance of smaller, focused training sessions for effective learning, sharing his recent experience with a modern turbos diagnosis course. Jeff and Mark also talk about the challenges and benefits of finding dedicated trainers for the industry. 00:00 Transitioning from technician to business side discovered.09:52 Unique approach leads to success and teaching.13:22 Advocate for quality car repairs, and prioritize safety.19:27 Scope learning curve is inefficient; test light suffices.24:58 Instructors emphasize fundamentals before using lab scopes.28:50 Indian immigrants employed at Winnipeg businesses.35:13 Open collaboration and learning through equipment experimentation.38:27 Understanding volt drop through practical insights.43:15 Trainers prefer daytime courses; shops must adapt.50:17 I have a secret shirt idea to share.56:58 Made Inuit friends, tried raw caribou, recorded video.58:09 Enthusiastic about experiencing Inuit culture and food.01:04:48 Events promote learning and networking opportunities. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
21 Jan 1h 9min
Tonnika Haynes talks Family, Business, and Auto Repair
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREJeff Compton is joined by Tonnika Haynes, owner of Brown's Automotive in Chapel Hill, North Carolina. Tonnika talks about growing up in the family business and what it's like to now carry on her father's legacy. Jeff draws on his memories of his father's meticulous craftsmanship, touching on their work's legacy and personal impact.00:00 Talk about ASTA05:49 Not a speaker, rarely talked, encouraged otherwise.09:24 Dad's craftsmanship was recognized years later, as an impactful legacy.11:07 Projects took longer than planned, and extra effort was required.15:24 Reflecting on memories with humor and family.16:41 Inspired by helping others in the collision industry.20:04 Became more prominent while he faded.25:00 Unexpected discoveries about Jesus' side jobs.27:17 Perseverance despite challenges, no quitting allowed.32:00 Jordan oddly fixes car lights; doesn't understand cars.35:46 Evaluate post-visit behavior; mostly well-behaved.38:13 He wants a barndominium for his lifestyle.39:44 Prefers Caravan customers to Viper owners.43:37 Discusses discomfort with medical procedures and measurements.46:42 Chat GTP's impact: resumes misleading, desire honest employees.49:49 Young people struggle to clean thoroughly, frustratingly incomplete.52:25 People still playing Pokémon at 21 years old.57:21 Conferences show success is achievable with choices.01:00:06 Please like, share, and auto-download podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
14 Jan 1h 2min
Is AI and New Technology Good for Auto Repair? Sunil Patel and Kieran O'Brien
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERESunil Patel is the founder of Tekmetric and Kieran O'Brien is the co-founder of Shop GenieIn today's episode, Kieran emphasizes training service advisors to improve sales performance through enhanced communication and technology adoption. Sunil shares his journey from medicine to founding Tekmetric, explaining how modern digital tools like digital vehicle inspections (DVIs) can streamline operations. Jeff highlights the challenge of convincing older shop owners to adopt new technologies despite the clear benefits for efficiency and customer experience.00:00 Physician switched careers to open repair shop.05:14 Matt inspired my journey in business ownership.08:10 Focus on customer service ensures business success.10:37 DVI revolutionized customer-technician interactions; and enhanced efficiency.14:34 TechMetric consolidates vendors, saving businesses money.16:23 Shop Genie: Solving automotive scheduling with technology.21:18 Sales skills are crucial for auto repair success.23:21 Prioritize sales training for advisors over EVs.28:55 Recall past recommendations; address at next appointment.29:46 Long-term customers may opt for new cars.32:41 Customer experience drives business success in 2024.36:39 Technology trends impact all age groups.40:04 Waiting affects efficiency; cultural fit varies significantly.44:59 Maintain transparency without scaring customers away.45:49 Old methods required; dealership knowledge outdated. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
7 Jan 50min
Becky Witt Talks Technicians and Customer Communication
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREJeff Compton is joined by Becky Witt, who shares her experiences and strategies for running a successful auto repair shop. Becky discusses the critical importance of hiring skilled front counter staff who excel in customer interaction, emphasizing that technical skills are not always necessary at the front counter. She highlights the significance of preventive maintenance and proactive customer communication, sharing her approach to diagnosing and managing vehicle issues. Finally, Becky delves into the challenges and solutions she has implemented to attract and retain valuable employees, including unique work arrangements and focusing on specific car brands.00:00 Becky simplifies business success and culture effectively.07:45 Add dollars until gross profit aligns.11:08 Closed Fridays; seeking unicorns for a productivity boost.18:13 Proactively replace batteries and tires for safety.25:50 Service, product knowledge; prolonging battery and tires.28:38 Interview is successful; the candidate is impressively prepared and equipped.32:00 Joe Gibbs: Super Bowl coach, NASCAR team owner.40:01 Dealership advisors: hustlers, multitaskers; independents struggle.47:10 Struts need replacing; loose nut chewed threads.50:37 Focus on training front staff, not diagnostics.57:27 Farmers produce prized, tender Interstate 80 beef.01:01:05 A Technician's job is tough, demanding, and underestimated. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
31 Dec 20241h 5min
Charles "The Humble Mechanic" on YouTube Success and Helping the Next Generation of Techs
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREJeff Compton is joined by Charles, known as the "Humble Mechanic." Charles talks about his journey of content creation on YouTube, beginning with simple iPhone videos that unexpectedly gained traction. He emphasizes the importance of mentorship and fostering enthusiasm in young automotive technicians to address industry shortages. Charles also shares insights from his rich experiences with Volkswagen vehicles, highlighting both rewarding and challenging repair stories.00:00 Delayed visit to the booth; found you eventually.04:08 Appreciate having a special car at SEMA.07:13 Community jokes about "widowmaker" jack accidents.11:43 Beneficial automotive program with financial advantages.16:46 Embracing new technology is beneficial for growth.18:30 Persist through challenges; solutions will emerge.20:55 Competition leads to secrecy and minimal payment.25:57 Repinned 91-pin connector on yellow car.28:38 Experience reality, not promises, in career choice.30:59 Realizing I'm a small part in automotive.34:50 Instructions are straightforward, information is widely available.37:04 Freedom to learn tech without rat race pressure.42:51 Expressing dislike doesn't justify discouraging enthusiasm.43:35 Mentorship enthusiasm can transform perspectives and engagement.47:50 Blown away by unexpected podcast listener recognition.49:44 Comment, share, and set automatic podcast download. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
24 Dec 202451min
Young Techs Need to Listen to THIS! Andrew Gonyou’s Journey and Thoughts
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton is joined by Andrew Gonyou to talk about the significance of collaboration over competition within the auto repair industry. Jeff reflects on the challenges and rewards of fostering a culture of continuous learning and critical thinking, emphasizing the importance of leaving a meaningful legacy. Both Jeff and Andrew share personal anecdotes highlighting the necessity of finding a supportive work environment and the impact of embracing advanced technology.00:00 Finally, recording with Andrew Gonyou at AST 2024.08:44 Danny introduced me to automotive diagnostics techniques.13:37 Lack of proper equipment complicates vehicle repairs.17:52 Fixed issues unnoticed; pressured for time. Dilemma persists.25:17 Left job, started at nearby diesel shop.28:48 Choosing a partner affects your success trajectory.33:49 Initially hesitant, eventually wanted the job.38:18 Fired due to attitude and inadequate pay.44:40 It's never too late to start pursuing dreams.48:33 Humbled by resonating impact with shop owners.53:31 Scaling knowledge is challenging but essential.01:03:04 Please comment, share, and download the podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
17 Dec 20241h 4min
Bonus Episode!! Jeff's Take on DIYers vs Professional Technicians
Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn today's BOBUS episode, Jeff flies solo to talk about the frustrations and challenges professional mechanics encounter when dealing with DIY enthusiasts. After recording with Mr. Subaru, Brandon Sloan, and Check Engine Chuck, has Jeff's opinion changed on DIYers? 00:00 Helpful community for DIY auto troubleshooting advice.06:03 Proper process helps more than quick fixes.07:15 DIYers seek answers, not processes; affects service business.11:31 The Car is still unfixed after unnecessary repairs were requested.14:57 DIY research undervalues professional labor costs.18:20 Miscommunication about complex customer automotive issues.22:13 Charge flat rate; ensure technician gets paid.24:42 Customer dissatisfaction from misdiagnosed car issues.29:52 Defensive stance towards critics of industry practices.30:48 Unqualified DIY repairs are often unsafe.35:53 Committed to defending DIY technicians' interests.37:47 Understanding, not dividing, despite potential disagreements. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
13 Dec 202440min
