Episode 16 - 100 Burgers Groups Founder on how to build a viral hospitality brand

Episode 96 - How to automate your marketing strategy with Chrissy Symeonakis from Creative Little SoulChrissy has nearly 20 years' experience working across all aspects of the hospitality industry, from slinging cocktails behind the bar to working as a publicity and events coordinator for some of Australia's finest restaurant and hotels.Approximately 7.5 years ago Chrissy was diagnosed with multiple sclerosis, a condition that caused her to suffer severe neurological pain and problems with mobility. Feeling somewhat dismayed at the unsupportive nature of her then workplace, Chrissy was determined to create a new kind of work environment and culture that allowed her the freedom and flexibility to work from home and extended that same support and flexibility to others, and thus Creative Little Soul was born.Creative little Soul now has hundreds of clients all over the world and a talented team of copywriters, designers and digital marketing professionals. Chrissy has been able to leverage her comprehensive understanding of the multiple different facets of the hospitality industry to create unique, integrated communication campaigns that help clients thrive and navigate a changing digital landscape. I hope you enjoy this great podcast from an expert in her field.You can check out the website here:http://creativelittlesoul.com.au

16 Sep 202033min

Episode 95 - How sustainable building practices will benefit the hospitality industry with Architect David Chenery from OSP in the UKDavid Chenery of Object Space Place is an interior architect and design consultant. Over the last four years, OSP has worked to understand the sustainability challenges facing the restaurant industry, and this now dominates their approach to design. They are currently embarking on a research project to create the design framework for a truly “Restorative Restaurant”, one that they define as ‘giving more than it takes’. The approach is being built around the principles of a circular economy; designing with the end of life in mind, building in rigorous flexibility, designing out waste and lowering embodied and operational carbon.We talk about how he is fitting out an old supermarket at the moment and how the new owner has said there are to be no skips on-site during the new project—a tremendous change in mindset. We discuss the restorative restaurant and how brands can fit out venues with sustainability in mind. Lastly, we discuss how fit-outs can be pulled apart to be reused or salvaged to make sure they are re-used, designing for flexibility and end of life.Please find out more about David's great work here:Website: https://objectspaceplace.com/LinkedIn: linkedin.com/in/davidchenery-sustainablehospitalitydesign

13 Sep 202048min

Episode 94 - Melissa the Prosecco QueenMelissa first fell in love with Prosecco, the utterly delightful Italian sparkling wine made from the Prosecco grape (now known in Italy as ‘Glera’), in 2003 on a trip to Italy, where she discovered that its delicate acidity, soft bubbles and citrus/floral nose made it the perfect wine to drink at any time of the day or night.The Prosecco Queen is a multi-faceted business, offering Prosecco masterclasses, dinners and other special events, as well as an online wine and merchandise store with a hand-picked selection of Italian and Australia Prosecco for you to try. If she wouldn’t drink it herself, she won’t ever sell it to you because life is too short to drink bad wine!In this podcast we talk about how her business been affected since COVID, what she thinks COVID will do for event-based enterprises in the long term, and what areas of the hospitality industry will be hurt the hardest from this crisis.Website: https://www.theproseccoqueen.com.au/Instagram: https://www.instagram.com/proseccoqueenau/

9 Sep 202049min

Episode 93 - What do we do with our industry next with Wil Slickers the champion of hotels and hospitality in the USThis is an exceptional podcast as Wil Slickers, and I get together for a co-hosted show. Wil Slickers is the champion of the hotel industry in the US with his very successful StayLux brand, which is one of the best luxury vacation rental companies in the US. He also has a very successful podcast called SlickTalk-The Hospitality Podcast.In this episode, we talk with no pretence and talk about how we see both our industries going over the next few years and what we can do to develop both the restaurant and accommodation industry. I think you'll enjoy the honesty that comes out.Please find all about Wil and everything he is doing here:linktr.ee/Slicktalk

6 Sep 20201h 3min

Episode 92 - We talk about how airport food businesses are coping during this crisis with Shane Beyer from SSPShane has significant management experience gained from managing organisations throughout Australia, Asia, the Middle East, Africa and Europe spanning a range of industry sectors involving Retail, FMCG, Hospitality and QSR, encompassing franchised and corporate-owned stores. Shane has been with SSP for over four years and looks after over 160 food venues in airports throughout Australasia. They represent brands such as Starbucks, Carls Jnr and YoSushi.With projected 2019 of airline travel levels to not come back until 2023, Shane has had to think about the overall business very differently, especially as he navigates different airport bodies, government and customer expectations. He looks after over a massive team, and during the pandemic, Shane went back to the floor of his venues to understand what the team was doing day to day and made him appreciate his operations so much more. In this podcast we talk about how he has managed his squad professionally during this time, his thoughts on what areas of the travel industry will be hit the hardest during the next few years and how his business will change and evolve during this time, and how brands can open up in airports across the world.Please connect with Shane and find out more about SSP here:SSP: https://www.foodtravelexperts.com/international/Shane on LinkedIn: linkedin.com/in/shane-beyer-9b205318

2 Sep 202045min

Episode 91 - Justin Dry from the award-winning DTC wine brand Vinomofo Justin Dry is an Entrepreneur, Investor and Co-Founder + CEO of Vinomofo, one of Australia’s fastest-growing companies. Launched in April 2011 from a little garage in Adelaide, Vinomofo now operates in Australia, NZ and Singapore.Winners of Fastest Growing Company at the Deloitte Tech Fast 50 Awards 2013, Online Business of the Year at the Australian Startup Awards 2014, Best Startup at the SmartCompany Startup Awards 2014, Online Retailer of the Year 2015 at the ORIA’s, Telstra Business of the Year - Victorian Telstra Business Awards 2016, Hot Innovator 2017 at the Power Retail awards and Hottest Aussie Online Retailer and the StartCon E-commerce Company of the Year 2018, amongst many others. Outside of his business, Justin is a husband, dad, wine lover and islomaniac.In this podcast, we talk about how Justin was born into the wine industry with a lot of his family coming from the wine world and starting some first vines in the Barossa Valley. Always an entrepreneur, Justin worked in tech and property before coming back to wine and started Vinomofo in 2011. We discuss how the brand has had to change since COVID including all his staff working from home and the warehouse needing a shift in how it gets its job done. We also discuss if WFH will continue and how that will change people have hospitality experiences and most importantly restaurants and bars.Please find out more about Justin and Vinomofo here:Website: https://www.vinomofo.com/Instagram: https://www.instagram.com/vinomofo/Youtube: https://www.youtube.com/user/vinomofo

30 Aug 202036min

Episode 90 - All about the state of the hotel industry with Adam Knight from the Proven Principles Podcast Adam Knight is the Principal at Knowing Hospitality, a Seattle based, full-service hotel management and consulting company that specializes in stabilizing and improving hotel businesses, driving better results for owners, and providing better experiences for guests and employees.Growing up in Canada, Adam’s hospitality career took him all over his home country, the Caribbean and the United States. After more than two decades in operations, administration and executive leadership roles with Fairmont, St. Regis and independents, Adam knows what it takes to create successful hotels and high functioning teams.In this podcast, we talk about how the hotel industry is in crisis. The current situation for hotels in the U.S. is that national occupancy is 48.9% down which is 34.5% YOY, with an average hotel rate $100.04 down 25.3%.Currently, there are 15,000 hotel developments in development worldwide at the end of 2019. We also discuss how hotels will need to innovate and become grocery stores and think about other revenue streams. I really hope you enjoy this podcast, please find the Proven Principles Podcast, on all podcasting apps.Social Media LinksWebsite: https://knowinghospitality.comPodcast: https://theprovenprinciplespodcast.comLinkedIn: https://www.linkedin.com/company/knowing-hospitalityFacebook: https://facebook.com/knowinghospitality

26 Aug 20201h 12min

Episode 89 - The future of events with Nicole Santer from Eventbuzz360Nicole began her events journey young, in her family catering business, and was instrumental in the expansion of the business into airlines, hospitals and hotel catering. “My family were very well known as the premier catering company in the community”. Nicole is highly driven and ambitious with a passion and flair for business, which led her to start her own venture.In 1998, Nicole established her own event management agency, Extraordinary Events, and soon started organising events for many of the world's largest brands. Now with her newest project EventBuzz360, event organisers are taken on a journey inside the world's most spectacular corporate and social events, connecting them to coveted designers and other event suppliers, all at their fingertips. Through its pictorial platform, organisers can start imagining how their event could "look and feel” and find suppliers to help them with their event’s production!In this podcast we talk about if she believes the events industry can come back after COVID-19, what parts of the events space will never come back, what areas of the hospitality industry that supports events does she believe will be hurt the hardest from this crisis and what she is most looking forward to doing again for yourself post-COVID.Please find out more about EventBuzz 360 and Nicole here:Website: https://eventbuzz360.com/Email: hello@eventbuzz.com

23 Aug 202037min