Episode 26 - How to develop of restaurant culture of humility and care

Episode 26 - How to develop of restaurant culture of humility and care

Episode 26 - How to develop of restaurant culture of humility and care

Episode 26 - In this episode we start the first of many conversations with great international brands carving a path in the world of hospitality. Today I talk to Dina Samson and Hans Luttman from San Julian Hospitality which has the portfolio of Rossoblu and Superfine Pizza in Downtown L.A.


Hans Luttmann is the Managing Partner and Director of Hospitality at Rossoblu restaurant and has been working in the restaurant business since the age of fifteen. Hans captained Michelin starred teams at Hatfield’s, Osteria Mozza and Providence. He is known as a creative, results-oriented leader who loves to build teams and empower his staff.


Dina Samson has adeptly assumed the role of “accidental restaurateur” having opened her first restaurant, Sotto, alongside husband/chef Steve Samson in 2011, quickly learning the ropes as the opening general manager.


When her husband, Steve, sought her expertise in financing his first restaurant, she soon became integral to the nascent restaurant’s daily operation, taking on all marketing and finance responsibilities. They have expanded their brand of hospitality through San Julian Hospitality with Rossoblu, their acclaimed ode to Bologna, and Superfine Pizza, which is widely considered the first “LA” pizza, melding the best traits from Neapolitan traditions and New York style. Samson also miraculously finds time to raise young twins, Luca and Gaia.


In todays episode we cover:


-How they focus on bringing customers back with great customer service


-The best way to balance a busy work life and family


-How the atmosphere of a restaurant can really add to the customer experience


-The simple things you can do to give a positive mindset to the team you lead everyday


I really enjoyed today’s episode and I hope you do too, it will give you a great understanding of how to develop great teams by bringing in the elements of care for your staff, great product and atmosphere, and the ability to look forward positively to new challenges.


Please follow Rossoblu and Superfine Pizza here. As you will hear they are amazing brands and well worth a visit:


Insta: @rossoblula @superfinepizza


Website: https://www.rossoblula.com/


https://www.superfinepizza.com/


As always please reach out with any feedback on twitter


https://twitter.com/OpenPantryCo


And check out our YouTube Channel to watch this episode as well:


https://www.youtube.com/channel/UCcoORScTAZ31c5qXLK4Hq9g/videos?view_as=subscriber

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Episode 7 - Liam Crawley and how he built 5-star experiences

Episode 7 - Liam Crawley and how he built 5-star experiences

Episode 7 - Liam CrawleyIt was great to catch up with this superstar in the catering and restaurant game Liam Crawley. Liam is from Sydney and runs the very successful DWL Hospitality. We talking about the state of the play with catering to smaller and larger clients, the power of using social media in hospitality, recruitment and team culture, and also about his new secret pop-up venture. I hope you enjoy this episode.

30 Juni 201819min

Episode 6 - Erin Louise House and her growth in the US

Episode 6 - Erin Louise House and her growth in the US

Episode 6 - Erin Louise HouseWhat a great talk I have today with Erin-Louise House. She is an Aussie who has made waves in Dubai, Singapore and now NYC. We talk about her involvement in a new brand called Market Lane NYC as they are just about to open. We also delve into the service standards in the hospitality industry, organic foods, and how convience is playing a big role in customers buying decisions in the food space. She is my first overseas interview and it was a delight to have her on the show!

31 Maj 201830min

Episode 5 - Ze'ev Meltzer & how he built a craft beer brand

Episode 5 - Ze'ev Meltzer & how he built a craft beer brand

Episode 5 - Ze'ev MeltzerThis podcast was absolute fire with lots of laughter and fun!Ze'ev is a beer owner in his mid 20's who in the last 1.5 years has carved a named for himself in the Melbourne beer scene with his brand Collins Street Brewing. His signature beer Once Bitter has made waves in the Melbourne beer scene being in many different high profile bars and clubs. We talk about brand building, the importance of marketing, maintaining a quality product and how he balances his life in between. Purely a great podcast with an up and coming entrepreneur

30 Apr 201837min

Episode 4 - Andrew Lorenzo and his work between the US & OZ

Episode 4 - Andrew Lorenzo and his work between the US & OZ

Episode 4 - Andrew LorenzoIt was so great to catch up with a great friend Andrew Lorenzo. He has had a great experience in hospitality in the last 15 years.We talked about his time spent in America with brands like Macaroni Grill, TGIF, and Panera Bread as well as how he balanced his love of acting and the performing arts with his career in hospitality.Andrew also talked about his new venture in 4 Fingers Crispy Chicken which will open up in Australia in the next few months.

31 Mars 201839min

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