Adding some Brazilian flavour to the service design mix / Luis Alt / Episode #12

Luis Alt talks about the next generation service providers, the positive and negative aspects of the service culture in Brazil and finally why we need to rethink and humanize the relationship companies have with their customers. ---------------------------------------- EPISODE GUIDE 1:14 - First encounter with Service Design. 5:08 - How can we make the service culture better in brazil? 14:02 - Who are the next great service providers? 20:42 - What if we thought about relationships with companies as with humans? 27:41 - Expert Tip: Bridge the gap and start doing. 30:23 - Big question: Are you aware of the impact you have on the world around us? ---------------------------------------- ABOUT LUIS ALT Luis on Twitter ➜ https://goo.gl/RLv8rp Personal site ➜ https://luisalt.com/ ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow OFFICIAL YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/c/servicedesignshow