Reflecting on the evolution of service design / Patrick Quattlebaum / Episode #179
In this episode, we dive deep into the insights and experiences of Patrick Quattlebaum, co-founder of the renowned service design agency Harmonic Design. With Harmonic's recent 5th anniversary, I sei...
6 Juli 20231h
The shortcut to making better decisions faster / Adam Lawrence / Episode #178
This one was a challenge... I'm trying to summarize the episode you'll hear with Adam Lawrence and explain why you would want to tune in. Ironically, of the key takeaways from the conversation is tha...
22 Juni 20231h 1min
Crafting services that define identity / Claire Dennington / Episode #177
Which do you prefer? A service that simply gets the job done. Or... a service that not only gets the job done but also helps you express your values and identity. If you choose the second option, you'...
8 Juni 202353min
Breaking Down Inequalities: Empowering Change Through Design / Jaryn Miller / Episode #176
We must have him on the Show... That's what crossed my mind when I came across Jaryn Miller's recent LinkedIn post. Jaryn is the service design manager at Headspace Health. You might know Headspace fr...
25 Maj 202349min
Cracking the Collaboration Code / Elrica Degirmen / #circle
How can you enhance your collaboration skills? One of the charms of service design is that you always need to involve people from many different disciplines to achieve meaningful outcomes. And as the ...
18 Maj 202341min
Awaken the design leader within you / Sarah Clearwater / Episode #175
Is design facing a leadership crisis? If you’re nodding in agreement, you’re not alone. As service design professionals, we know the power of our craft to create meaningful change. Yet, we often stru...
11 Maj 20231h
Moving Beyond the Textbook Version of Service Design / Jung-Joo Lee / Episode #174
What does it take to unlock the full potential of service design? That was the burning question in my recent conversation with Jung-Joo (JJ) Lee. As you know, service design's true value goes beyond ...
27 Apr 202353min
How not to lose momentum when things get real / Lisa Salamone / #circle
As service designers, we often face the challenge of sustaining momentum for change after the initial excitement of a project. It's easy to get caught up in the research and ideation phase, but true...
20 Apr 202342min
