What it means for service design to grow up / Louise Downe / Episode #36

Sustainability is the innovation frontier of the 21st century -- and if you don't get on that train, you'll be lost. This quote emerged during the recent conversation with Bhavi Patel and Heydn Ericso...

20 Okt 202249min

Having a seat at the table... That's what we often talk about in the service design field. And I would say rightfully so. Because when you do get involved early, you have the opportunity to influence ...

13 Okt 202248min

What can you expect during the Service Design Global Conference 2022? Vinay Venkatraman is one of the speakers at the conference and in this video, you'll get a sneak preview of his talk. If you want ...

6 Okt 202217min

What can you expect during the Service Design Global Conference 2022? In this episode, you'll hear the closing keynote speaker, Christian Bason, share a preview. If you want to attend the conference ...

4 Okt 202219min

Here's something everyone knows but companies tend to ignore... It's tough to deliver a great customer experience when your employees are unhappy or unsatisfied. So designing the employee experience i...

29 Sep 202254min

Let's talk about a service designer's favorite topic... measuring impact. Why is it so d*mn hard!? We'll get to that in a minute. Of course, the idea behind measuring the impact of your work is smart....

22 Sep 202249min

Here's a question you might not think about daily... How is service design practiced in China? I'm always eager to learn about the (subtle) differences in how our field is perceived within different c...

15 Sep 202256min

I could have seen this coming... That's the last thing you want to say when your project isn't going well. To minimize this risk, you'll need to identify red flags early on and work to create conditio...

8 Sep 202248min