What's this new SD conference all about!? / Advancing Service Design Conference 2024 (Part 1) with Lou Rosenfeld
I'm excited... There's a brand new conference just around the corner – Advancing Service Design – and it's organized by none other than Rosenfeld Media, the publisher behind some of the most iconic ...
31 Okt 202434min
Confessions of a Journey Management Pioneer / Florian Vollmer / Ep. #213
Sure, everyone's talking about Journey Management, but few are actually doing it well... It's one thing to map out customer journeys, but quite another to truly manage them. The frameworks and models...
24 Okt 20241h 2min
A New Approach to Measuring Design's Impact / Stacey Barr / Ep. #212
This might be the most profound conversation I've recorded this year... What if I told you that the puzzle of how to measure and quantify the value of design has already been solved? I know, it soun...
10 Okt 20241h 9min
Are We Designing a Landfill or Leaving a Legacy? / Jennifer Rittner / Ep. #211
Let's start with an "easy" question today... Is design a force for good, or just another cog in the capitalist machine? I know many design professionals are grappling with this question. We see design...
26 Sep 20241h 8min
How DesignOps helps you Focus on What Matters / Meredith Black / Ep. #210
Ever feel like the weight of the world on your shoulders as a service design professional... That you're constantly juggling your "actual" work with the complexities of organizational processes and s...
12 Sep 202457min
RAG makes Service Design easier, faster, and more fun / Kirk Marple / Ep. #209
Sure, AI is pretty cool, but have you heard of something called Retrieval-Augmented-Generation (RAG)... We don't often spotlight specific tech on the Show, but RAG? I firmly believe that RAG has the ...
29 Aug 20241h 5min
Can We Design for a Better Tomorrow? Steve Baty / Ep. #208
How can we leave the world in a better place than we inherited it... And what's design's role in all of this? In this episode, we tackle these big questions with Steve Baty. Steve is an author, forme...
15 Aug 202458min
How to Design Service Endings That Don't Stink / Joe Macleod / Ep. #207
Ever felt trapped in a service you couldn't escape... Trying to end a subscription only to face a frustrating maze of hurdles? Let's face it, service endings are often the worst experience ever. Th...
1 Aug 20241h 2min
