97 - Panera CEO Blaine Hurst; Plus, Why Parents Must Make A Screen Time Strategy
Fortt Knox3 Nov 2018

97 - Panera CEO Blaine Hurst; Plus, Why Parents Must Make A Screen Time Strategy

Panera had a problem. At lunchtime, customers were mobbing the counters to order and pick up, and it was a mess. It was frustrating for everyone involved, and management knew they were probably missing out on sales because of it.

The company's founder turned to Blaine Hurst to lead the search for a solution. As the company's chief technology officer, he put together a team to make Panera a leader in digital ordering and fast pickup. First through a website and in-store kiosks and now through mobile ordering and delivery, those tech efforts have paid off. The company now books more than $1 billion worth of digital orders a year, and digital is more than a quarter of total sales.

To talk about how he got there, I sat down with Hurst for this week's Fortt Knox 1-on-1. The answer isn't what I expected. There was no getting buy-in from across the company about what the problem was before the team crafted a solution. And now that he's the CEO and not the CTO, he's had to shift his methods somewhat.

Plus:

Richard Freed is a child and adolescent psychologist, and the author of Wired Child: Reclaiming Childhood in a Digital Age; he joined me from San Francisco. Anya Kamenetz is lead education blogger for NPR, and author of The Art of Screen Time: How Your Family Can Balance Digital Media and Real Life; she joined me in New York. And Katherine Omerod is a social media influencer and author of Why Social Media Is Ruining Your Life; she joined me from London. In our conversation I got feedback and a few pointers on how other parents can set boundaries. Be a friend and share this episode with a parent you know.


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Avsnitt(147)

131 - Apple Card: How the Cash and Features Stack Up

131 - Apple Card: How the Cash and Features Stack Up

Let's talk money. Apple, the tech giant, the iPhone maker, this week launched … a credit card. That's right, Apple Card, linked to Apple Pay. Apple's pitch with the card? It starts with cash and goes ...

11 Aug 201922min

130 - Monopoly: Are Apple, Google, Facebook & Amazon Fair Game?

130 - Monopoly: Are Apple, Google, Facebook & Amazon Fair Game?

The problem with the Monopoly board game is that only one person ends up happy in the last half hour of the game, and everyone else is miserable.  If you believe tech critics, some of the biggest comp...

3 Aug 201930min

129 - Facebook’s $5 billion speeding ticket, with NYT's Farhad Manjoo

129 - Facebook’s $5 billion speeding ticket, with NYT's Farhad Manjoo

Five billion dollars. That’s how much Facebook will have to fork over to the government under a settlement with the Federal Trade Commission. It’s the biggest fine for violating user privacy by a wide...

27 Juli 201927min

128 - Putting a Dollar Value on Personal Data, with CNBC's Josh Lipton

128 - Putting a Dollar Value on Personal Data, with CNBC's Josh Lipton

Here’s the thing: It’s really hard to put a dollar value on the data that you or I deliver to internet platforms. What’s the value of a tweet? A Facebook profile that tells my birthday and links to my...

29 Juni 201923min

127 - Life Lessons and an Elephant Attack: Great Stories from Great Minds

127 - Life Lessons and an Elephant Attack: Great Stories from Great Minds

Julie Sweet today leads the North American business at Accenture, a global consulting giant. Years ago, she was a high school sophomore with the gift of gab, entering various debate and speech competi...

23 Juni 201926min

126 - Jeff Wilke, Amazon CEO of Global Consumer, Exclusive from re:MARS

126 - Jeff Wilke, Amazon CEO of Global Consumer, Exclusive from re:MARS

Amazon has three people who hold the title of CEO. There's Jeff Bezos, the founder and CEO. Then there are two deputies: Andy Jassy, the CEO of Amazon Web Services, the cloud business. And Jeff Wilke,...

8 Juni 201922min

125 - Apple WWDC Preview, and Tech's Labor Unrest; with Walt Mossberg

125 - Apple WWDC Preview, and Tech's Labor Unrest; with Walt Mossberg

We’re past Memorial Day, and that means two things: barbecue season, and software season.    Apple’s Worldwide Developer Conference, WWDC, kicks off Monday. It’s an event where Apple gathers engineers...

2 Juni 201929min

124 - Huawei, T-Mobile, and Winning at All Costs

124 - Huawei, T-Mobile, and Winning at All Costs

Ever get so mad in an argument that you forget what it’s about? Just so focused on the other person being wrong that you forget what your point was in the first place?  A couple of developments in tec...

26 Maj 201929min

Populärt inom Business & ekonomi

framgangspodden
varvet
rss-svart-marknad
rss-jossan-nina
rss-borsens-finest
badfluence
svd-tech-brief
uppgang-och-fall
bathina-en-podcast
rss-inga-dumma-fragor-om-pengar
rss-dagen-med-di
lastbilspodden
tabberaset
avanzapodden
fill-or-kill
rss-kort-lang-analyspodden-fran-di
24fragor
kapitalet-en-podd-om-ekonomi
bilar-med-sladd
dynastin