Cutting the cost of Customer Success by 70% (without layoffs), with Jim Richmond, CCO of Smartling
In this episode, learn why charging for services, not giving them away, is how customers actually see value, and how this bold bet cut costs by 70% (without reducing headcount).Join Daphne Costa Lopes...
29 Juli 42min
Gal Biran: How Base Is Turning Customers Into a GTM Force Multiplier
Most B2B companies treat customers as an audience. The best ones treat them as a growth channel.In this episode, I'm joined by Gal Biran, Founder & CEO of Base to unpack what it looks like when custom...
14 Maj 47min
Customer Value is The Only Moat Left, Here's How You Deliver it with Natalia Piaggio
In this episode, learn how to turn “value realisation” from a buzzword into a repeatable system that drives retention and growth.Join Daphne Costa Lopes as she sits down with Natalia, a seasoned Custo...
28 Aug 20251h
Scaling a $3bn Customer Success Engine with Jon Dick, SVP of Customer Success at HubSpot
In this episode, learn how to align Customer Success and Product to drive impact at scale.Join Daphne Costa Lopes as she sits down with Jon Dick, SVP of Customer Success at HubSpot, to explore how a b...
22 Maj 202536min
Transforming Customer Feedback: 15x more insights to drive better adoption and retention.
Ever wondered how companies effectively integrate customer feedback into products? I chat with Brian and Max, founders of Twine, an AI-driven platform that connects go-to-market and product teams. We ...
11 Apr 202546min
Scaling Customer Success With Gemma Cipriani-Espineira, RVP of Customer Success for Twilio
In this episode, discover how you can delver customer outcomes and improve customer retention in your long tail.Join Daphne Costa Lopes as she explores how Gemma Cipriani-Espineira has built scalable ...
13 Mars 202559min
How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 3)
How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 3) In this series, we cut through the AI hype in Customer Success. Join Daphne and Elias on "Redefining Customer Succe...
23 Jan 202531min
How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 2)
In this series, we cut through the AI hype in Customer Success. Join Daphne and Elias on "Redefining Customer Success" - exploring the real intersection of AI and CS beyond the buzzwords. Our special ...
16 Jan 202537min
