Building customer success Operations with Jason Conrad
Jason Conrad, product marketing and customer success expert, teams up with Cori Pearce, Marketing Director at ChurnZero to discuss all things Customer Success Operations. Jason lays out how Customer S...
16 Okt 201925min
The basics of managing customer success managers (Danielle Weinblatt, Entelo)
In episode 5, Jay talks with Danielle Weinblatt, Chief Product Officer at Entelo who pioneered their recruitment software to help HR teams discover, qualify, and engage with top talent. She gives us h...
2 Okt 201929min
Cross-functional collaboration in the enterprise segment (Lisa Pratt, Kronos (Part 2))
Jay is joined by Lisa Pratt, Vice President of Customer Engagement Marketing at Kronos. She’s spent years helping companies capitalize on the benefits of mining customer data and quantifying the value...
30 Sep 201920min
Cross-functional collaboration in the enterprise segment (Lisa Pratt, Kronos (Part 1))
Jay is joined by Lisa Pratt, Vice President of Customer Engagement Marketing at Kronos. She’s spent years helping companies capitalize on the benefits of mining customer data and quantifying the value...
30 Sep 201933min
Customer success at the core (Lincoln Murphy, sixteenventures.com)
Lincoln Murphy is one of the most prolific writers, speakers and consultants on customer-centric growth. Since the mid 2000s he has been evangelizing the virtues and imperatives of prioritizing custom...
10 Aug 201948min
Prioritizing customer success operations (Carlos Quezada, Aruba Networks)
Carlos Quezada is a purpose-driven leader who is launching customer success within Aruba Networks (and HP Enterprise company). He's prioritized CS Operations as he's built his practice, and he's naile...
10 Aug 201938min
Customer centric processes for customer success (Dave Blake, CEO of Client Success)
Dave Blake is customer success pioneer. He's been a Silicon Slopes (Lehi Valley, Utah) fixture since his early days leading customer success teams at Omniture and Adobe. He's now the CEO of Client Suc...
10 Aug 201919min
