[79] How To Succeed with MSP Customer Service
TubbTalk: The Podcast for Managed Service Providers18 Okt 2020

[79] How To Succeed with MSP Customer Service

In this episode, Richard talks to Andrew Wallace, Managing Director and Chief Product Officer of SmileBack, a customer satisfaction platform for managed service providers and rated the number one integration on ConnectWise.

They talk about how SmileBack’s offerings have evolved since Andrew came on board, how the tool’s simple rating system increases customer engagement, and how MSPs can use the data it produces to make positive changes in their business.

They also talk about supporting staff and customers during times of uncertainty, who’s inspired Andrew in business, and dig into what exactly CSAT and NPS are, and why they matter.

Richard and Andrew mentioned the following companies during their conversation:


You can find out more about SmileBack on their website: www.smileback.com and arrange a demo, contact the sales team: help@smileback.com, or reach out to Andrew directly: andrew@smileback.com. He loves to talk about all things SmileBack.

Avsnitt(200)

[53] How To Make LinkedIn Work For Your MSP Business

[53] How To Make LinkedIn Work For Your MSP Business

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.In this episode, Richard ...

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[52] How to do MSP Acquisitions Well

[52] How to do MSP Acquisitions Well

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.In this episode Richard i...

13 Okt 201942min

[51] Running a Membership for MSPs

[51] Running a Membership for MSPs

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.In this episode, Richard ...

13 Okt 201958min

Why Should You Listen & Who On Earth Am I?!

Why Should You Listen & Who On Earth Am I?!

Welcome to TubbTalk, a weekly show for IT Consultants, IT Solution Providers and Managed Service Providers (MSPs).

7 Sep 20191min

[50] Productivity, Healthy Habits and Getting Things Done

[50] Productivity, Healthy Habits and Getting Things Done

Richard speaks to David Allen, author, speaker and coach and creator of 'Getting Things Done', a tool to improve productivity and overcome procrastination, how he came up with GTD, and how to make the...

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[49] Why MSPs Need to Offer Cloud-to-Cloud Backup

[49] Why MSPs Need to Offer Cloud-to-Cloud Backup

Richard speaks to Chad Savoy and Daniel Camara of Spanning Backup, a SaaS data protection company. Richard speaks to Chad Savoy and Daniel Camara of Spanning Backup, a SaaS data protection company.Men...

23 Dec 201833min

[48] Acquisitions and building an open MSP platform

[48] Acquisitions and building an open MSP platform

Richard speaks to Fred Voccola, CEO of Kaseya, an IT management and software solutions platform.Mentioned in This EpisodeKaseyaHybrid Cloud Monitoring: TraverseManagement Software: VorexIT Assessment:...

16 Dec 201834min

[47] The Dark Web and Keeping MSP Clients Safe

[47] The Dark Web and Keeping MSP Clients Safe

Richard speaks to Kevin Lancaster, CEO of ID Agents, based in Maryland, who make Dark Web and identity monitoring systems that protect organisations and employees.Mentioned in This EpisodeID AgentBusi...

9 Dec 201836min

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