Hacking Heuristics

Hacking Heuristics

Blair leads a discussion on how clients tend to take mental shortcuts in making business decisions, and how we can nudge clients without manipulating them to make a decision that is in their best interest.

Links

Rory Sutherland

Influence: The Psychology of Persuasion and Pre-Suasion: A Revolutionary Way to Influence and Persuade by Robert Cialdini

Nudge: Improving Decisions About Health, Wealth, and Happiness by Richard Thaler and Cass Sunstein

"The Dark Arts of Leveraging Cognitive Biases" by Blair Enns

Thinking, Fast and Slow by Daniel Kahneman

Predictably Irrational by Dan Ariely

Richard Feynman

Dunning-Kruger effect

Pricing Creativity: A Guide to Profit Beyond the Billable Hour by Blair Enns

"Pricing Creativity" 2Bobs episode

Avsnitt(223)

When a Key Employee Wants Equity

When a Key Employee Wants Equity

David provides a framework for one of the most important conversations in a creative agency principal’s life.   LINKS "When A Key Employee Wants Equity" by David C. Baker for punctuation.com "Pros + Cons of Having a Partner" by David C. Baker for punctuation.com

27 Aug 21min

SpamHack Your Way to Growth!

SpamHack Your Way to Growth!

Instead of railing against AI-generated spam, Blair decides to "get in on the action" with his brand new SpamHack AI Growth System™️ in this spoof episode.

13 Aug 19min

What I Learned From Teaching Motorcycle Racing

What I Learned From Teaching Motorcycle Racing

David recognizes more than a few parallels between his passion for motorcycle racing and the work being done in creative and marketing agencies.   LINKS “What I Learned from the Race Track” by David C. Baker for punctuation.com

30 Juli 25min

A DIY New Business System

A DIY New Business System

Instead of just relying on the talent of individual sales people, Blair recommends creative agencies identify and invest in six elements as a part of their organization’s long-term sales system.   LINKS "Critical Questions Your New Business Person Should Be Able to Answer" 2Bobs episode "How to Ask for Referrals" 2Bobs episode "CRM and the Mistakes to Avoid" 2Bobs episode "Who Should Set Prices?" 2Bobs episode "Mastering the Value Conversation" 2Bobs episode

16 Juli 33min

Dealing With Today's Employee

Dealing With Today's Employee

David finds the courage to address a topic he’s been putting off for awhile, as he is seeing more agency principals struggling to maintain both healthy and productive work environments by leading the ongoing process of resolving tensions within their teams.   LINKS "Adapting to a Modern Workforce" by David C. Baker for punctuation.com

2 Juli 24min

There Is No Credential Meeting

There Is No Credential Meeting

Instead of beginning the relationship with a prospective client by presenting a deck on why your agency is so amazing and why you should be invited to pitch, Blair encourages us to have the “Probative Conversation” from his Four Conversations sales model.   LINKS "There Is No Credentials Meeting" article by Blair Enns for WinWithoutPitching.com "The Four Conversations: A New Model for Selling Expertise" 2Bobs episode The Four Conversations: A New Model for Selling Expertise book by Blair Enns

18 Juni 30min

The Waterfall of Differentiation

The Waterfall of Differentiation

When it comes to positioning, David is still seeing creative firms failing to answer three essential questions in the proper sequence: category, specialization, and then secondary differentiators (or qualifying characteristics).

4 Juni 27min

Always Be Anchoring

Always Be Anchoring

Blair sees high price anchors everywhere—from buying a suit to ordering a burger. So what factors should creative firms keep in mind as they use anchoring in selling their service options? And when is the best time to present the anchor option within the sales conversation?   Links “Anchor High” by Blair Enns for winwithoutpitching.com

21 Maj 30min

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