Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

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Alec Ryrie, "The Age of Hitler and How We Will Survive It" (Reaktion, 2025)

Alec Ryrie, "The Age of Hitler and How We Will Survive It" (Reaktion, 2025)

Examining everything from popular novels to politics, an investigation of persistent fascination with Nazis—and where it might take us. We live in an age where Hitler and the Nazis dominate our cultu...

15 Mars 53min

Susannah B. Mintz, "Hypochondria: In Sickness and in Story" (Reaktion, 2026)

Susannah B. Mintz, "Hypochondria: In Sickness and in Story" (Reaktion, 2026)

Hypochondria: In Sickness and in Story (Reaktion, 2026) proposes a bold reimagining of a frequently dismissed condition. Dr. Susannah B. Mintz reframes health anxiety not as a pathology but as a site ...

15 Mars 51min

Tristan J. Rogers, "Conservatism, Past and Present: A Philosophical Introduction" (Routledge, 2025)

Tristan J. Rogers, "Conservatism, Past and Present: A Philosophical Introduction" (Routledge, 2025)

In Conservatism, Past and Present: A Philosophical Introduction (Routledge, 2025), Tristan J. Rogers argues that philosophical conservatism is a coherent and compelling set of historically rooted i...

14 Mars 1h 14min

Wendy Brown, "States of Injury: Power and Freedom in Late Modernity" (Princeton UP, 2025)

Wendy Brown, "States of Injury: Power and Freedom in Late Modernity" (Princeton UP, 2025)

A sympathetic critique that attempts to free Left politics from its own snares, States of Injury: Power and Freedom in Late Modernity (Princeton University Press, 2025) explores how woundedness became...

12 Mars 41min

What’s on Her Mind: The Mental Workload of Family Life

What’s on Her Mind: The Mental Workload of Family Life

Mothers and fathers use their time differently, with women spending roughly twice as many hours on family labor as men. But what about the gendered differences in the ways women and men think? What’s ...

12 Mars 50min

Sari Hanafi, "Against Symbolic Liberalism: A Plea for Dialogical Sociology" (Liverpool UP, 2025)

Sari Hanafi, "Against Symbolic Liberalism: A Plea for Dialogical Sociology" (Liverpool UP, 2025)

In an era of deepening polarization, Sari Hanafi examines how social scientists often reproduce the very injustices they seek to challenge, taking entrenched positions while dismissing alternative per...

11 Mars 50min

Jacob Stegenga, "Heart of Science: A Philosophy of Scientific Inquiry" (U Chicago Press, 2026)

Jacob Stegenga, "Heart of Science: A Philosophy of Scientific Inquiry" (U Chicago Press, 2026)

In Heart of Science: A Philosophy of Scientific Inquiry (University of Chicago Press, 2026), philosopher Jacob Stegenga breaks with the most dominant epistemologies of science to argue that in judging...

10 Mars 48min

Stephen Lee Naish, "Screen Captures: Film in the Age of Emergency" (Lever Press, 2026)

Stephen Lee Naish, "Screen Captures: Film in the Age of Emergency" (Lever Press, 2026)

Movies open a window into our collective soul. In Screen Captures: Film in the Age of Emergency (Lever Press, 2026), Stephen Lee Naish guides us through recent cinematic phenomena that reflect/refract...

10 Mars 1h 9min

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