Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

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Toby Miller and Joan Pedro Carañana, "Global Sports Go Green—Or Do They?" (Palgrave Macmillan, 2026)

Toby Miller and Joan Pedro Carañana, "Global Sports Go Green—Or Do They?" (Palgrave Macmillan, 2026)

Just how much damage is sport doing to the planet? In Global Sports Go Green—Or Do They? (Palgrave Macmillan, 2026) Toby Miller, Profesor Distinguido at the Instituto Tecnológico de Monterrey, Mexico ...

26 Juli 0s

Todd McGowan, "Self-Sabotage: How We Try Not to Flourish" (Polity Press, 2026)

Todd McGowan, "Self-Sabotage: How We Try Not to Flourish" (Polity Press, 2026)

Self-Sabotage: How We Try Not to Flourish (Polity Press, 2026) contends that an unconscious impulse to undermine our own interests plays a dominant role in our lives. The idea of a primary drive to ...

25 Juli 0s

Lily Kelting, "Against Heritage: The Reinvention of Traditional Foods" (UNC Press, 2026)

Lily Kelting, "Against Heritage: The Reinvention of Traditional Foods" (UNC Press, 2026)

The rise of “heritage” foods—that is, the reinvention of traditional foods—has enjoyed a high profile thanks to the oft-praised efforts of chefs such as Sean Brock and René Redzepi. But Lily Kelting...

24 Juli 0s

Elad Lapidot, "State of Others: Levinas and Decolonial Israel" (Indiana UP, 2025)

Elad Lapidot, "State of Others: Levinas and Decolonial Israel" (Indiana UP, 2025)

Elad Lapidot is Professor of Jewish Thought at the University of Lille, France. His work is guided by questions concerning the relation between knowledge and politics. Among his publications: State of...

22 Juli 0s

Timothy Mitchell, "The Alibi of Capital: How We Broke the Earth to Steal the Future on the Promise of a Better Tomorrow" (Verso, 2026)

Timothy Mitchell, "The Alibi of Capital: How We Broke the Earth to Steal the Future on the Promise of a Better Tomorrow" (Verso, 2026)

Stealing the future and concealing the theft—capitalism’s method, as examined by the author of the acclaimed Carbon Democracy Today, extraordinary wealth seems to arrive from nowhere. The trick of c...

21 Juli 0s

Kurt Warner, "False Idols: How Diversion is Destroying Democracy" (Vernon Press, 2024)

Kurt Warner, "False Idols: How Diversion is Destroying Democracy" (Vernon Press, 2024)

False Idols: How Diversion is Destroying Democracy (Vernon Press, 2024) examines how modern forms of diversion shape civic life and weaken democratic responsibility. Drawing on the ancient Roman idea ...

21 Juli 0s

Caste as a Material Question with Rahul Sonpimple

Caste as a Material Question with Rahul Sonpimple

This episode featured a conversation with Rahul Sonpimple, founder of the All-India Independent Scheduled Castes Association. Our conversation began with Rahul’s conception of Indian history and the p...

20 Juli 1h 5min

Martin Fitzgerald, "The Umbrella Man and Other Stories: What We Talk about When We Talk about the JFK Assassination" (Biteback Publishing, 2026)

Martin Fitzgerald, "The Umbrella Man and Other Stories: What We Talk about When We Talk about the JFK Assassination" (Biteback Publishing, 2026)

What does the JKF assassination mean to us now? In ⁠The Umbrella Man and Other Stories: What We Talk About When We Talk About the JFK Assassination⁠, (Biteback Publishing, 2026) ⁠Martin Fitzgerald⁠ e...

19 Juli 39min

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