Lack Luster Customer Service

Are you receiving the customer service you are entitled or are you accepting lack lustered customer service as the normal?

I guess you could say that most of my career has been about customer service. In fact, in many of the occupations I have been on the front line. From being a Bus Operator, Mail Carrier, Restaurant Manager, Senior Customer Service Representative in a walk-in office, Insurance Agent, Car and Furniture Salesperson. This is not to mention my career on the phones in a customer service and collections, in banking and Public Utility. I have always strived to give superior customer service in some pretty heated confrontations while having to deliver, not so pleasant and desired information. Hey, I guess it is just in my blood.

Delivering the type of service, I have strived to deliver and even having executives of the organizations, I represented, coming to me personally and introducing themselves and telling me of their observation of such service, has given me the acknowledgement of a "Job Well done."

Well, you can say because I give it, I expect it in return, I think this is just fair. Even when I encounter a representative that is not giving the best service, I give them an opportunity to turn the tide and end in a positive note. But what about the ones that you have attempted to give the benefit of the doubt and they still don’t change? Do you feel that the customer service you receive is meeting or failing the grade? This is an open forum and your opinions, comments and suggestions are encouraged. Let’s get a dialog about Lack Luster Customer Service in this 2-part episode.

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https://anchor.fm/takeitfromtim/message