CRO Atlassian, Cameron Deatsch: Exploring Atlassian’s Unorthodox Strategy

Freshworks president Dennis Woodside copes with stress by running as often as he can, a habit that began when he was CEO of Motorola Mobility. So far, he has run “16 to 17” Ironman triathlons. He’s also continually challenging himself in his professional life, leaving Motorola in 2014 to advise the founder-CEOs: Dropbox’s Drew Houston, Impossible Foods’ Pat Brown, and now Freshworks’ Girish Mathrubootham. Dennis’ advice for anyone working with founders is to “have empathy” for what they’re going through, and to understand what motivates them. Without that understanding, he says, you won’t be able to arrive at a shared vision for the company.In this episode, Dennis and Joubin discuss mega-acquisitions, the smartphone paradigm shift, triathlons and competitiveness, winning every category, “softening up,” global cities, Google interview questions, spreading Silicon Valley culture, the “chrome panda moment,” hiring the right people, “Where do you want to be in five years?”, evaluating new opportunities, and building trust with founders.In this episode, we cover:Google’s acquisition of Motorola and how Dennis went from ad exec to first-time CEO (02:00)Did Dennis like being the CEO of Motorola? (08:04)The stress of the new job and dealing with it through exercise (13:02)Dennis’ impressive résumé and what dinner conversation was like growing up (18:37)Going to Korea and choosing the harder path (23:00)Joining Google in 2003 as a general problem-solver (26:23)Hiring “scouts” all around the world to better understand the internet (30:41)Leaving Motorola to mentor Dropbox CEO Drew Houston (39:12)Checking your ego and the listening tour that wasn’t (42:20)Dropbox’s IPO and why the stock has been relatively flat (48:38)Changing jobs without breaks, and spotting new opportunities like Freshworks (52:19)Tips for working with founders and interrogating the status quo (58:02)Dennis’ most unique OKR at Dropbox (01:02:39)Links:Connect with DennisLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

23 Jan 20231h 5min

The best advice Brex founder and co-CEO Henrique Dubugras ever received came from Snap CEO Evan Spiegel: The best CEOs, Spiegel told him, are “extremely authentic to themselves ... If you try to emulate being Elon Musk and you’re not like that, you’re just gonna fail.” This wisdom has empowered Dubugras and his co-founder, Pedro Franceschi, to focus on the places where they can be most effective at Brex, and to be more authentic with their coworkers. In this episode, Henrique and Joubin discuss coaches vs. therapy, mutual crushes, “hacker famous,” big egos, why missions are overrated, dropping out of college, CEO’s identities, the “Silicon Valley mold,” trojan-horsing Max Levchin, pivoting after two years, going to the ground, compensation and hiring myths, core customers, fixing expense report policies, and joining the Expedia board.In this episode, we cover:Growing up in Brazil and Henrique’s relationship with his mom (01:07)The first company he sold, Pagar.me, and his co-founder Pedro Franceschi (07:11)Becoming “successful” and why it’s fine to have a “f**ked up motivation” (10:35)ADHD, dueling superpowers, and focusing on the right things (15:56)Being an authentic CEO and not reading books (19:51)The radical changes Brex has experienced in the past three years (24:40)Brex’s new spend management product and landing initial customers (30:30)The messages sent by how Brex structures its employee compensation (34:07)How Henrique and Pedro recruited top talent when they were just getting started (38:57)Pivoting a $12 billion company: “We can’t do all these things” (43:33)The challenges of becoming more of an enterprise company than a Fintech one (50:34)Links:Connect with HenriqueTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

16 Jan 202355min

“When you create something,” says ServiceNow CEO Bill McDermott, “that gives you the ability to help and do good and achieve for the most people possible.” Bill left his first corporate job at Xerox for a short stint at Gartner, then served as CEO of SAP for nearly a decade. He made one more transition three years ago because he saw a great opportunity to help make ServiceNow a defining enterprise software company. “I knew it could happen,” he says. “What I didn’t know is just how unbelievably right I was.”In this episode, Bill and Joubin discuss fist-pumps, shoplifting teens, Bill’s superpowers, needing to be needed, marriage as a partnership, why every relationship matters, difficult relocations, breast cancer, the FDNY’s chaplain, and the Medal of Honor. In this episode, we cover:Why Bill bought a deli when he was in high school — and how he competed against 7-Eleven (04:00)Interviewing at Xerox and wanting it more than anyone else (08:17)Unwavering optimism and being a source of strength for others (12:34)How a love of work has shaped Bill as a person (16:44)Facing challenges and keeping a promise to his father (22:00)Enjoying the present and keeping an eye on the future (30:01)Leaving Xerox for Gartner and learning from a tough experience (33:29)Sloan Kettering and Father Michael Judge (39:22)Following the “original dream” vs. building something new at ServiceNow (44:59)Losing an eye and getting a pep talk from two Medal of Honor winners (51:15)Why Bill started and ended his book with quotes from two Kennedys (01:01:21)Links:Connect with BillTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

9 Jan 20231h 4min

With more than 1,200 employees, it isn’t easy for Gong co-founder and CEO Amit Bendov to stay in touch with everyone. So, his team has established a series of regular programs to communicate the company’s priorities and give workers a chance to ask questions. And despite the revenue intelligence company’s scale, they’ve established a core value called No Royalty: “You’re supposed to be able to communicate with anybody in the company,” Amit says. “You’re no better than anybody.”In this episode, Amit and Joubin discuss name pronunciation, education and culture, communicating in English, family as pseudo-co-founders, remote work, AI customer management, missing the quarter, “Google for enterprise,” drinking your Kool-Aid, “win as a team,” GPTChat and other AI breakthroughs, and solving problems vs. pursuing opportunities.In this episode, we cover:The “captain’s table” and spreading company priorities (02:12)Amit’s first jobs and splitting his time between the US and Israel (06:47)The differences in work culture between the two countries, and returning to the office (14:19)Amit’s pre-gong jobs at Click Software, Panaya, and Sisense, and how he got the idea for Gong (18:40)Starting a new company in your 50s and why “nobody wanted to invest in us” (24:58)Gong’s brand, its culture, and the lines before personal and professional (32:15)The art of company-building and enjoying the ride (34:59)Professional struggles and two embarrassing stories about cars (39:57)Being on autopilot, and the pros & cons of letting your mind wander (45:05)Automation vs. personal human relationships, and what AI can do that humans can’t (48:04)If Amit were starting Gong over from scratch, what would he do differently? (55:08)Links:Connect with AmitTwitterLinkedinConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

2 Jan 20231h 1min

Jon Levin has been teaching at Stanford for more than 20 years, and has been the dean of the famous Graduate School of Business since 2016. Although teaching at Stanford puts him in contact with some of the most promising future entrepreneurs in tech, he says he hasn’t yet been tempted to leave academia for a startup because “I actually love being part of an institution that’s gonna be around for hundreds of years.” As public trust in institutions has eroded in recent years, Jon and his colleagues have had to make changes. For example: Proactively challenging GSB students to think about “What does it mean to be a leader of an organization in today’s world?”In this episode, Jon and Joubin discuss honorific names, applying research in the real world, matching med school students, the “endless frontier,” the globalization of innovation, the entrepreneurial “itch,” the erosion of trust in institutions, US-China relations, students from Ukraine and Russia, what the GSB admissions staff looks for, self-awareness, the “Touchy Feely” class, and the serendipity of in-person classes. In this episode, we cover:The John Bates Clark Medal, and researching economic topics like auction design (01:56)Nobel Prize winners at the Stanford GSB and the uniqueness of the US university system (10:15)Teaching entrepreneurial students and the value of institutions (16:30)Being affirmative vs. reactive and how Jon measures success (23:07)International MBA students and the importance of geographic diversity (27:27)Growing up in an academic family and how Jon’s theory of teaching (34:47)The qualities that “great” GSB alumni have in common, and the gradual changes to business school cohorts (39:12) The qualities of “great” faculty and what was lost when classes moved to Zoom during COVID (47:06)Links:Connect with JonLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

26 Dec 202253min

“Think about the pandemic without the internet,” says Cloudflare co-founder and COO Michelle Zatlyn. The world’s sudden shift to doing almost everything online only worked because network engineers, IT administrators, and internet infrastructure companies like Cloudflare had done the work. Michelle says that, both personally and professionally, she’s fine being under the radar because she doesn’t need to be publicly reminded of the importance of her job: “It's like all the roads, the tunnels, the bridges ... when it works, it's magic. Really, you don't even know we exist.”In this episode, Michelle and Joubin discuss the pressure of success, advice for founders, low-drama startups, the power of the Cloudflare blog, internet security, the cross-country U-Haul trip, sweating the details, San Francisco as a “power center,” helping the next generation of founders, “the airplane effect,” injecting tension, why learning is a superpower, and choosing to feel the bumps in the road.In this episode, we cover:Carrying the torch for women in infrastructure and “just getting started” (01:15)Being under the radar and the over-glamorization of founders (07:19)Why it’s so hard to hire & empower a great team (15:35)How Cloudflare is building a better internet (22:08)How Michelle, Matthew Prince, and Lee Holloway met and why they started Cloudflare (28:23)“Losing” at TechCrunch Disrupt’s Startup Battlefield — and turning it into a win (34:10)Building remote vs. choosing to be in the SF Bay Area (40:54)“I don’t understand why anyone starts companies” (46:28)How to run the best board meeting ever (55:31)Why Michelle brought her kids to the New York Stock Exchange for “Mom’s Special Day” (01:00:51)The skill that sets good founders apart from great ones (01:02:34)How a back injury took away a year of Michelle’s life (01:10:16)Links:Connect with MichelleTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

19 Dec 20221h 16min

Grit has never been just about business, and success is not a vaccine against stress, anxiety, or depression. On today’s special episode, Joubin looks back at nine past interviews and the advice shared by guests who have been through difficult personal challenges. You can find links to the full interviews these clips came from below.In this episode: CCO Forter, Ozge Ozcan on burning out like a phoenix and the “dark side” of grit (01:05)CMO Samsara, Sarah Patterson on the value of being vulnerable — and specific — with your employees (06:14)Co-Founder & CEO Clari, Andy Byrne on his “dark year” and reframing big problems as moments in time (11:00)Former CRO at Notion, Olivia Nottebohm on accountability, empathy, and what people will remember when you’re dead (21:28)Former CRO at HubSpot, Mark Roberge on crippling anxiety attacks and the importance of finding time for your own health (28:25)Founder & CEO Thrive, Arianna Huffington on the growing cultural acceptance of talking about burnout, stress, and sleep (37:13)Co-founder of Intuit, Scott Cook on spending time with family and recording your memories (44:11)Former President at NetApp, Tom Mendoza on how to find out who your real friends are (49:15)CRO Snowflake, Chris Degnan on the motivating power of fear (55:53)Links:Connect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

12 Dec 20221h 5min

SAP Executive Board Member Scott Russell used to avoid talking about his personal life with coworkers. But “we want to understand and relate to each other,” he says, and being more open has made people more willing to trust and follow him. “Authenticity, you cannot manufacture that,” Scott says. “When you’re only showing a part of who you are to your team, you’re not showing your true, authentic self.” In this episode, Scott and Joubin discuss European business structures, three-year contracts, creating a positive impact, informed feedback loops, maintaining a good emotional quotient, too much optimism, tough phone calls, playing the movie forward, helping your community, life balance, implicit trust and authenticity, finding new opportunities, considering other points of view, and speedboats vs. load-bearers.In this episode, we cover:Living around the world and away from HQ (01:05)Signing a three-year contract with yourself (08:09)The responsibility of delivering $1 billion in revenue every week (11:55)Getting to the truth when you’re near the top of a huge organization (14:07)The unintended consequences of optimism (17:11)Missing earnings and “what’s the worst thing that could happen?” (20:11)Scott’s childhood in Australia and his lifelong passion for basketball (26:21)Why the “work version” of Scott isn’t the best version (30:15)Being authentic with coworkers and how to drive outcomes in your personal life (33:53)The one place Scott’s family hasn’t been able to relocate happily (38:47)Loyalty to your work and your family (42:42)How competition drives better performance and keeps you honest (47:45)Finding discipline in your schedule and forcing yourself to relax (54:46)Where SAP is hiring, and Scott’s view of  potential M&A or strategic partnerships (57:08)Links:Connect with ScottTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

5 Dec 20221h 2min