SVP Global Strategic Services at UiPath, Jay Snyder: Driving Customer Engagement Through Value-Based Selling

Guests: Vipul Ved Prakash, CEO and co-founder of Together AI; and Bucky Moore, partner at Kleiner PerkinsNo one knows for sure whether the future of AI will be driven more by research labs and AI-native companies, or by enterprises applying the technology to their own data sets. But one thing is for sure, says Together AI CEO and co-founder Vipul Ved Prakash: It’s going to be a lot bigger. “If you look at the next 10 years or the next 20 years, we are doing maybe 0.1 percent of [the] AI that we’ll be doing 10 years from now.” In this episode, Vipul, Bucky, and Joubin discuss startup table stakes, Tri Dao, tentpole features, open-source AI, non-financial investors, Meta Llama, deep learning researchers, WeWork, “Attention is All You Need,” create vs. capture, Databricks, Docker, scaling laws, Ilya Sutskever, IRC, and Jordan Ritter and Napster.Chapters:(00:53) - Executive hiring (04:40) - How Vipul and Bucky met (06:54) - Six years at Apple (08:19) - Together and the AI landscape (12:47) - Apple’s deal with OpenAI (14:27) - Open vs. closed AI (17:32) - Nvidia GPUs and capital expenditures (22:48) - Fame and reputation (24:17) - Planning for an uncertain future (27:00) - Stress and attention (30:18) - AI research (34:58) - Challenges for AI businesses (39:02) - Frequent disagreements (43:05) - Vipul’s first startups, Cloudmark and Topsy (47:55) - Taking time off (50:09) - The crypto-AI connection (53:20) - Who Together AI is hiring (54:37) - What “grit” means to Vipul Links:Connect with VipulTwitterLinkedInConnect with BuckyTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

22 Juli 202455min

Guest: Andrew Bialecki, CEO of KlaviyoWhenever the marketing platform Klaviyo is hiring, says CEO Andrew Bialecki, “we sort of don't care so much what skills you have.” Instead, the company looks for “high slope” individuals who are curious and able to continually learn new things. “A big turnoff for me is [when] somebody says, ‘Oh, well, I was never good at that when I was growing up,’” Andrew explains. “You know, ‘I'm not a good writer’ or ‘I'm not good with numbers.’ And it's like, well, OK, but anybody can learn anything.”In this episode, Andrew and Joubin discuss WeCrashed, Paul Graham, vertical integration, automating sales, Ed Hallen, The Talent Code by Daniel Coyle, child prodigies, interview questions, public speaking and decompression, taking ownership, hiring engineers, burnout, and productivity habits.Chapters:(00:51) - Klaviyo's office (02:36) - Attention to detail (06:32) - Big decisions (12:23) - What Klaviyo does (14:50) - Its 2023 IPO (20:35) - The founding story (25:06) - Nature or nurture? (28:47) - Science and hockey (31:02) - Hiring for slope (33:57) - Extroversion (37:00) - Culture as product (39:53) - Owning your success (46:24) - “The algorithms of humanity” (50:55) - Why Andrew runs (52:35) - Sports psychology for startups (55:34) - Richard Feynman (58:27) - Who Klaviyo is hiring (59:20) - What “grit” means to Andrew Links:Connect with AndrewTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

15 Juli 20241h

Guest: Niraj Shah, CEO and co-founder of WayfairWayfair CEO Niraj Shah caught the entrepreneurship bug in his mid-20s, when he and his longtime co-founder Steve Conine sold their first company just a few years out of college. They left the acquirer and independently realized “we absolutely wanted to start something else,” Niraj recalls. “Once you’ve done that, if you enjoy that, it’s very hard to pursue something more traditional.” But the “if you enjoy that” bit really matters: Whenever he’s counseling younger people, Niraj tells them to pursue something they’re genuinely excited about. Otherwise, “it’s going to be very hard for you to do your best work.”In this episode, Niraj and Joubin discuss shopping malls, employee discounts, working in Boston, family time, Jay Chaudhry, Cornell University, pursuing what you enjoy, fostering trust, family vacations, over-hiring corporate staff, taking market share, the power of ecommerce, ownership mentality, setting priorities, and rapid hiring.Chapters:(00:51) - Wayfair’s first retail stores (05:35) - Buying from other stores (08:59) - Immigrant entrepreneurship and Niraj’s dad (12:57) - Building the flywheel (15:32) - Structuring your calendar (17:59) - Success and attention (21:47) - Niraj’s first business (25:54) - His co-founder, Steve Conine (29:58) - Wayfair’s operations and the COVID surge (33:52) - The home goods market (37:50) - Optimizing SKUs (41:21) - Specializing, focusing, and problem-solving (44:42) - Sustainable work ethic (48:05) - AI and personalization (52:42) - Who Wayfair is hiring (53:56) - What “grit” means to Niraj Links:Connect with NirajLinkedInWatch the Cornell talkConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

8 Juli 202454min

Guest: Jay Chaudhry, CEO, chairman, and founder of ZscalerMuch of the media coverage of Zscaler CEO Jay Chaudhry is quick to identify him as the wealthiest Indian-American person, with a net worth of $10.8 billion. But to hear Jay himself tell it, that number has never been very important to him: “My family had no money,” he says of his childhood in India. “I had no attachment for money. There was no feeling of ‘I must buy this, buy this.’ ... And it hasn’t changed a bit.” Perhaps surprisingly, he says not caring about money is one of the big reasons for his financial success: With no attachment to money, “I could take risks.”In this episode, Jay and Joubin discuss startup “gambling,” Jay’s wife Jyoti, scarcity and risk, wasting time, “bonding walks,” family vacations, self-confidence and self-criticism, gardening, seven-minute aerobics, Marc Andreessen and Netscape, and IBM.Chapters:(01:54) - Selling SecureIT to Verisign (06:49) - Jay’s humble beginnings (09:12) - The worst way to describe him (11:42) - Working harder than ever (14:15) - Authenticity and selflessness (16:36) - Family time (18:53) - Happy childhood (21:33) - Setting an example (24:48) - Customer meetings (27:30) - Conviction and execution (31:07) - Do your best (33:16) - Turning off your brain (38:23) - Getting experience (40:17) - Who Zscaler is hiring (41:12) - What “grit” means to Jay Links:Connect with JayLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

1 Juli 202443min

Guest: Bill Magnuson, CEO and co-founder of BrazeThe deployment of smartphones around the world was more impactful than any other technology to date, says Braze CEO Bill Magnuson — and that has big implications for emerging fields like generative AI. “If we get to the point where they [LLMs] really can be useful, human-like companions ... they will be usable by everyone that has smartphone technology.” In other words, the question is not business opportunity or scale: It’s capability.In this episode, Bill and Joubin discuss earnings days, Aaron Levie, MIT, customer churn, shower thoughts, technical co-founders, lacking context, AGI, “hands on keyboard,” the T-Mobile G1, app marketing, the 2008 financial crisis, Bob Iger, World War II, Peter Reinhardt, Watershed, and international offices.Chapters:(00:51) - Morning people (05:09) - What Braze does (06:59) - From CTO to CEO (08:17) - Waking up and commuting (10:49) - Leading vs. engineering (12:35) - Cognizant of believability (19:52) - LLMs and the human brain (25:46) - The AI ceiling (28:43) - The historic deployment of smartphones (37:58) - The benefits of youth (40:18) - Taking the leap (43:35) - Read more sci-fi (46:38) - Survivor bias (48:55) - Big risks at scale (52:30) - Who Braze is hiring around the world (55:32) - What “grit” means to Bill Links:Connect with BillTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

24 Juni 202457min

Guest: Clara Shih, CEO of Salesforce AIIn 2020, Clara Shih quit Hearsay, the company she founded and ran for 11 years; in hindsight, she says “I probably should have quit a little bit sooner.” But at the time, she cared a lot — too much — about what everyone else thought. “There's a lot of guilt around leaving initially and feeling bad for feeling bad,” Clara says. But her worries subsided when her replacement and former COO, Mike Boese, guided the company with “class and grace” to an exit: A $125 million+ acquisition just this week by Yext.In this episode, Clara meets Joubin on the top level of Salesforce Tower to discuss Sarah Friar, AI “frenemies,” practice and discipline, quantifying hard work, burnout, turning off, Intercom, elite operators, “Serviceforce,” ChatGPT, hiring for hunger, kids and achivement, Thomas “TK” Kurian, Slack, David Schmeier, Juan Perez, Nvidia GPUs, Silvio Savarese and Frontier AI, Starbucks, and Sheryl Sandberg.Chapters:(01:04) - Apple’s OpenAI partnership (03:18) - Organizing your life (04:45) - Working smarter (07:49) - Hindsight (08:58) - Hearsay’s acquisition by Yext (11:23) - What everyone else thinks (14:25) - Productive worry (17:27) - Coming (back) to Salesforce (20:47) - Paranoia and immigrant hustle (25:42) - Quitting (26:39) - Meetings and infusing AI (29:38) - Internal time savings (31:48) - The Matthew McConaughey ads (33:48) - Different horizons (37:35) - France and sovereign AI (38:46) - How Clara uses AI to keep up (40:33) - Dis-intermediating Netflix (41:27) - Who Salesforce AI is hiring (42:05) - Advice from Howard Schultz and Marc Benioff Links:Connect with ClaraTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

17 Juni 202445min

Guest: Marissa Mayer, CEO and Founder of Sunshine and former CEO of YahooWhen Marissa Mayer was first hired as the CEO of Yahoo, the company had lost nearly a quarter of its workforce in the preceding six months. Early on, she was chatting with employees in the cafeteria and one of them got her attention by smacking her tray. “Is it go time?” he asked. He was asking if the board and C-suite were ready to lead the company forward, but Marissa thought he had one foot out the door. “I had just come out of this meeting where they were like, ‘Everyone’s leaving!’” she recalled. “And I was like, ‘Oh no, please don’t go, I’ve only been here for four days!’”In this episode, Marissa and Joubin discuss the number 12, contacts and photo sharing, fear of AI, soccer moms, maternity as a “disability,” mothers’ rooms, Jim Citrin, Project Cardinal, HTML5 vs. native apps, Ross Levinsohn, Lori Puccinelli Stern, Joe Montana, David Karp, Mark Zuckerberg, Taylor Swift, hiring at Google, Amit Patel, Hamilton, John Doerr, and the Google APM program.Chapters:(00:52) - Reading your own press (04:55) - Marissa’s lucky number (07:19) - Her latest startup, Sunshine (15:03) - Burnout, resentment, and rhythm (21:46) - The opportunity to become CEO of Yahoo (27:00) - Inverting maternity leave (31:14) - The big interview (36:44) - An epic dinner party (42:51) - The voicemail (47:18) - Farzad “Zod” Nazem and David Philo (50:25) - Last day at Google (53:52) - “Is it go time?” (59:03) - Buying Tumblr (01:04:46) - Alibaba and Verizon (01:06:24) - Larry and Sergey bucks (01:11:05) - Eric Schmidt’s advice (01:12:59) - In the room at Google (01:18:36) - Teaching and identifying talent (01:24:32) - Who Sunshine is hiring Links:Connect with MarissaTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

10 Juni 20241h 25min

Guest: Sarah Friar, former CEO of NextdoorSarah Friar has worked with some of the top leaders in Silicon Valley, including Salesforce CEO Marc Benioff, Walmart CEO Doug McMillon, Block CEO Jack Dorsey, and most recently Nextdoor founder Nirav Tolia, who just replaced her as CEO in May. And one of the things that sets top performers apart from the rest, she argues, is their compassion and their responsiveness. When her former EA’s husband was diagnosed with cancer, Sarah texted Benioff — who she had just left behind to work at Square — for help. Within seconds, she recalls, he arranged an appointment at UCSF. “That is an amazing moment of compassion,” she says, “where he did not need to take that time.” In this episode, Sarah and Joubin discuss public markets vs. VC, George Floyd, working with the board, singular focus, Goldman Sachs, being in “flow,” the freedom of not getting the thing you want, Walmart, Steph Curry, Graham Smith, Charlie Rose and Donald Trump, ugly babies, Elon Musk, Ladies Who Lunch, CNBC, commuting from home, white noise, “frequent Friars,” @TechEmails on Twitter, and the “zone of gratefulness.”Chapters:(02:04) - Why Sarah left Nextdoor (08:18) - The stock market and success (10:21) - Going through hell (14:48) - Life is not an A/B test (16:09) - Multiple tours of duty (19:21) - Ikigai (22:02) - Perfectionism and drive (25:54) - Sarah’s next operating role (28:35) - Big transitions (30:35) - Personal burn rate (35:34) - “Are people gonna take my call?” (38:40) - Leaving Salesforce for Square (41:27) - Loyalty (45:33) - Leaving the right way (47:44) - Square and Swiss cheese companies (50:03) - Growth companies (52:38) - Apolitical workplaces (53:42) - Leaving Square (55:38) - Loneliness (57:18) - Daily routines (01:05:03) - Working on weekends (01:08:30) - Hyper-responsiveness (01:11:47) - Resumé virtues and eulogy virtues (01:15:33) - What “grit” means to Sarah Links:Connect with SarahTwitterLinkedInConnect with JoubinTwitterLinkedInEmail: grit@kleinerperkins.com Learn more about Kleiner PerkinsThis episode was edited by Eric Johnson from LightningPod.fm

3 Juni 20241h 17min