FYI 82 - TRAUMA-INFORMED DE-ESCALATION DR. MARGARET ANN PAAUW

FYI 82 - TRAUMA-INFORMED DE-ESCALATION DR. MARGARET ANN PAAUW

In this episode, we look into a crucial topic that intersects social work and library services—how libraries can navigate crises and ensure the safety of both staff and patrons through trauma-informed de-escalation techniques. Joining us is Dr. Margaret Ann Paauw, an assistant professor at Eastern Michigan University and a licensed clinical social worker with over a decade of experience. Dr. Paauw has a rich background in working with individuals experiencing homelessness, housing insecurity, and serious mental illness. She served as a library social worker for the Chicago Public Library for several years and was a founding member of the PLA Social Work Task Force. She co-authored the bestselling PLA publication “A Trauma-Informed Framework for Supporting Patrons” and also delivers crucial training and support to library staff across the country. Dr. Paauw’s new book, “Navigating Difficult Situations in Public Libraries: The PLA Guide to Trauma-Informed De-Escalation,” (available in late 2024/early 2025) will serve as a comprehensive guide for library staff on addressing trauma and mental health issues among patrons. Here we explore key concepts from her book, such as trauma-informed care, the escalation cycle, and effective de-escalation techniques to maintain a safe environment for everyone in the library. We also discuss how library staff can recognize and manage burnout and compassion fatigue, and much more.

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FYI 83 Library Joy

FYI 83 Library Joy

In this episode of FYI: The Public Libraries Podcast, we share inspiring stories of Library Joy. Ten stories in under twenty minutes! Inspired by Mychal Threets' focus on celebrating joy in libraries,...

25 Nov 202418min

PLA FYI Podcast 81 - Workplace Burnout

PLA FYI Podcast 81 - Workplace Burnout

In this episode we are talking about workplace burnout. It's a growing issue in many professions, including our own, and it can have serious consequences for both individuals and organizations. Our gu...

26 Aug 202419min

FYI Podcast 80 - True Crime Podcast Discussion Groups at the Library

FYI Podcast 80 - True Crime Podcast Discussion Groups at the Library

True crime podcasts have captured the fascination of audiences worldwide, with their gripping narratives and captivating storytelling. According to a 2023 Pew Research study of the U.S. podcast market...

17 Juni 202417min

FYI 79 The Role Of Libraries In Navigating An AI - Empowered Future

FYI 79 The Role Of Libraries In Navigating An AI - Empowered Future

In this episode of FYI, the Public Libraries Podcast, we delve into the potentially transformative impact of AI on public libraries. Our guest is  Juan Rubio, Digital Media and Learning Expert at the ...

20 Maj 202417min

FYI 78 Brooklyn Public Library - Library Card Access Study

FYI 78 Brooklyn Public Library - Library Card Access Study

In this episode, Kathleen Hughes, PLA, talks with Amy Mikel, Director of Customer Experience at the Brooklyn Public Library. Amy shares the catalyst for the Cardholder Signup Practices study—the Books...

23 Apr 202418min

FYI 77 - Navigating PLA 2024 Conference - Tips for Small and Rural Library Workers

FYI 77 - Navigating PLA 2024 Conference - Tips for Small and Rural Library Workers

In this episode we're tackling a topic close to the hearts of many public librarians: navigating the Public Library Association Conference. But we're taking a unique angle – focusing on the perspectiv...

18 Mars 202416min

FYI  76 - Unlocking Student Loan Forgiveness: Navigating Changes and Driving Systemic Reform

FYI 76 - Unlocking Student Loan Forgiveness: Navigating Changes and Driving Systemic Reform

In this episode, we delve into the realm of federal government student loan repayment programs with our expert guest, Kyra Hahn, a librarian at the Denver Public Library. Kyra has successfully navigat...

20 Feb 202417min

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