Episode 11 - How Digital Disrupts Outsourcing
IAOP PULSEcast25 Mars 2020

Episode 11 - How Digital Disrupts Outsourcing

Digital brings new, exciting market opportunities that increase service providers relevance. However, the increasing use of automation, AI/ML and cognitive computing are changing the outsourcing core, its people. Digital is not the same game with new rules. It is a new game. While traditional outsourcing responds to five client needs of advisory/decision making, staff augmentation, project-based capacity (short duration), cost-efficiency and gains of scale, these needs can now be filled by the web, robots, pay-as-you-go, AI/ML/ algorithms and the cloud. Join us to understand the new value added by emerging delivery models. Presented by Jan Erik Aase, COP, Principal Analyst and Global Head, ISG Provider Lens and Stanton Jones, Director and Principal Analyst, ISG.

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