GovComms: The Future of Government Communication29 Okt 2024

EP#168: From disaster to dialogue: crisis, community, and communication

What happens when disaster strikes?

In this second-part episode of the GovComms Podcast, crisis communication expert Michael Player shares his experiences managing some of New Zealand’s most significant crises, including the Rena oil spill and Pike River mining disaster. Michael gives us a behind-the-scenes look at how he led teams through media storms, community unrest, and logistical challenges in the heart of chaos.

Michael reveals the strategies that helped him succeed under pressure—building strong communication teams, adapting plans in real time, and working closely with local communities. His stories showcase the power of collaboration and the human side of crisis management.

As crises become more common, how can we be better prepared? Michael discusses the need for frequent training and the importance of involving communities in recovery efforts. Whether you're in government communication or just curious, this episode offers key insights into managing chaos and building trust when it matters most.

Discussed in this episode:

· Managing communication during disasters

· Assembling strong, adaptable crisis teams.

· Community involvement in disaster recovery efforts.

· Frequent tabletop exercises for crisis prep.

· Balancing media demands and operational focus.

· Collaborating across government and local agencies.

Show notes:

- Tragedy at Pike River Mine – Rebecca Macfie

- The Rena grounding | NZ GOV

- Pike River | NZ GOV Royal Commission

- Exercise and Preparedness Tools | FEMA

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