Gain Traction25 Maj 2022

Communicating With Customers About Car Repair

Chan Patel is Vice President of Sales and Business Development at Autotext.me. His passion and energy is focused on making Autotext.me the leader in digital inspections and workflow solutions for the automotive industry. The company has been experiencing record growth — Chan’s deep experience and proven track record has been the catalyst behind that success. In this episode…

As an owner or manager of an auto repair shop, do you find it frustrating communicating with your customers about recommended service after they’ve dropped their car off? Do they take forever to return your call? Do they trust you when you recommend certain repairs? If these are questions you can relate to, you don’t want to miss this episode of the Gain Traction Podcast!

In this episode of the Gain Traction Podcast, Mike Edge welcomes Chan Patel for a discussion about the multiple ways Autotext.me can make communication between auto repair shop owners more detailed and efficient while increasing the amount of trust a customer has in service recommendations. Chan tells Mike where the idea for Autotext.me came from and how it gives customers the confidence to succeed. Tune in!

Here’s a glimpse of what you’ll learn:

Chan Patel explains the three pillars of Autotext.me that help shop owners overcome challenges
How Autotext.me allows car repair shops to keep customers updated on workflow without the need for a call
The secret sauce to taking a shop from $1M to $2M status
How using text messages has given shops faster customer response times
How Autotext.me helps facilitate trust between customer and the repair shop regarding service recommendations
Where the idea for Autotext.me came from
How Autotext.me gives its customers the confidence to succeed

Resources mentioned in this episode:

Sponsor for this episode...

This episode is brought to you by Tread Partners.

At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.

By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.

We’ve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer’s Auto Care Center bring extreme growth in paid leads, ROI, and searches.

So, what are you waiting for?

Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(232)

Why Long Car Loans Are Changing Auto Repair

Tim Szabo is the owner and president of Trail Tire stores in Edmonton, Alberta, and Hoosier Tire Western Canada. He grew up working in his father’s repair shop, became a journeyman technician at 21, a...

17 Juni 37min

The Simple System That Can Add 5% Profit to Your Shop

Jim Noblitt is the District Manager at Auto Care USA in Houston, Texas, with more than four decades of automotive experience. He entered the industry in 1979 as a mechanic’s helper, advanced into tech...

10 Juni 32min

Meet AACF: The Foundation Quietly Backing the Aftermarket Industry

John Kairys is the Executive Director of the Automotive Aftermarket Charitable Foundation (AACF), a position he has held for the past two and a half years. Before stepping into the role, he served on ...

3 Juni 28min

How AI Is Changing the Way Consumers Buy Tires

Komal Choong is the co-founder of Tire Pig, an AI-powered tire shopping platform, and Zohr, a mobile tire installation service operating in Kansas City and Dallas-Fort Worth. Born in India and raised ...

27 Maj 25min

Why Acquired Auto Repair Shops Grow 50% Year One

Jesse Jackson is the co-founder and operator of Mango Automotive, a multi-location auto repair group running eight shops across Texas, New Mexico, and Arizona. After a career in software, Jesse pivote...

20 Maj 34min

AAA’s Playbook for Fixing the Technician Shortage

Jim Sennett is the manager of repair programs at AAA (American Automobile Association), where he oversees the Approved Auto Repair network of roughly 6,000 shops across the country, about 5,000 indepe...

13 Maj 31min

The Franchise Advantage Nobody Talks About Enough

Joe Happel, Desiree Elliott, Steve Towers, Charlie Alexander, Tim & Terri Hollander, and Gary Skidmore represent a cross-section of some of the most experienced operators and leaders within Big O Tire...

6 Maj 40min

The New Playbook for Independent Tire Dealers

Peter Greenberg — owner of City Tire Co., a business operating since 1927 with a long-standing presence in retail, commercial, and retread segments. With decades of industry experience, he brings a st...

29 Apr 21min