A Conversation with David Harkins

In this week’s episode, Tracy and Mike interview David Harkins who is a strategic change consultant and a professor of entrepreneurship.

Show Highlights:

• David shares the process that he follows as a coach for entrepreneurs and businesses from current state assessments to implementing a culture change process: 1:58
• Tracy and David discuss making decisions without all the information that they would like to have, and in a changing environment: 11:15
• Mike and David talk about customer discovery and the similarities and differences between customer research in large vs. small organizations: 14:10
• David addresses a question on how he coaches leaders to foster cultures of “systemic leadership”, while addressing that we don’t need to quantify everything: 17:30
• David shares his perspective on complexity,the inability for organizations to create comprehensive policies that cover the entirety of complicated situations that exist in organizations, and the wisdom of investing in listening to customers: 22:10
• The group discusses the need to create the ability for teams to serve their customers effectively, while maintaining business outputs using the airline industry as an example: 31:46
• David shares more about where listeners can find his work, especially highlighting his focus on the concept of change: 37:50

Related Links:

• Do you want to learn more about David and his work? Do so at: https://www.davidharkins.com/ or at: https://www.davidharkinscompany.com/
• Check out Evolve 2021 here!
• Learn more about how TEAMES & CO builds effective and empowered teams that deliver results at https://teamesandco.com/teams/organizational-design
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• TEAMES Global is live!!! We will be launching new courses throughout the summer to support leaders and organizations as they empower their teams, connect with customers and reach their goals!!! Follow TEAMES Global on Facebook and LinkedIn, and sign up for a course today!

Related Podcasts: If you’re looking for a related podcast, check out our conversation with another socially conscious entrepreneur Geraud Staton, the Director of Helius Foundation here.

Views expressed by guests are their own and may not reflect the views of TEAMES & CO. Mention of particular products or services and participation of a guest does not imply an endorsement by TEAMES & CO. The information provided is for educational and